Philips North America LLC recalled 33 CT systems worldwide after reports of a patient couch descending unexpectedly. The affected models are 728242, 728243, and 728244. Hospitals and clinics should stop using the devices immediately and await recall instructions.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
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These CT systems are advanced imaging devices used in hospitals and clinics for diagnostic scans and treatment planning.
A misaligned ball screw after a replacement can cause the patient couch to descend to the lowest position unexpectedly, risking injury during positioning or imaging.
This recall is not part of a broader industry pattern.
Facilities may need to pause CT imaging and arrange service. No injuries have been reported yet, but the risk to patients and staff is significant.
Recall letter from Philips; FDA recall page linked in enforcement notice
4-8 weeks for refunds or replacements after device acceptance for service
Store recall letter, serial numbers, installation records, service reports, and all correspondence with Philips
Models 728242, 728243, 728244. Philips CT systems. Worldwide distribution to hospitals and clinics. Recall date 2025-08-13. Status: Active.
No injuries or incidents have been reported.
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