Quick Facts at a Glance
- Recall Date
- August 13, 2025
- Hazard Level
- HIGH
- Brand
- Philips
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Philips
- Product type
- CT Scanner
- Model numbers
- 728242, 728243, 728244
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 13, 2025
Reported by FDA DEVICE
October 1, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
About This Product
These CT systems are advanced imaging devices used in hospitals and clinics for diagnostic scans and treatment planning.
Why This Is Dangerous
A misaligned ball screw after a replacement can cause the patient couch to descend to the lowest position unexpectedly, risking injury during positioning or imaging.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Facilities may need to pause CT imaging and arrange service. No injuries have been reported yet, but the risk to patients and staff is significant.
Practical Guidance
How to identify if yours is affected
- Check device nameplate for model numbers 728242, 728243, 728244
- Confirm serial numbers against recall list
- Review recall letter from Philips for instructions
Where to find product info
Recall letter from Philips; FDA recall page linked in enforcement notice
What timeline to expect
4-8 weeks for refunds or replacements after device acceptance for service
If the manufacturer is unresponsive
- Document all contact attempts
- Escalate to Philips recall program
- File a complaint with FDA if the company remains unresponsive
How to prevent similar issues
- Ensure service by certified technicians
- Use manufacturer-approved components and procedures
- Maintain up-to-date recall communications
- Document service history and recalls clearly
Documentation advice
Store recall letter, serial numbers, installation records, service reports, and all correspondence with Philips
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Product Details
Models 728242, 728243, 728244. Philips CT systems. Worldwide distribution to hospitals and clinics. Recall date 2025-08-13. Status: Active.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Hazard: couch descent due to ball screw misalignment
- Stop-use-immediately and follow recall instructions
- Active recall as of 2025-10-01
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Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
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