HIGH

Philips CT Systems Recalled for Descent Hazard In 210-Unit Worldwide Distribution (2025)

Philips North America recalls 210 CT systems worldwide after reports that the patient support couch may descend unexpectedly to the lowest position following a replacement. Philips issued a recall dated 2025-08-13 with active status. The recall number is Z-2598-2025. Stop using immediately and follow manufacturer instructions.

Quick Facts at a Glance

Recall Date
August 13, 2025
Hazard Level
HIGH
Brand
Philips North America
Category
Health & Personal Care
Sold At
Unknown
Geographic Scope
1 states
At-Risk Groups
GENERAL, PREGNANT, PREGNANT

Hazard Information

The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter

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About This Product

Medical imaging CT systems are used to diagnose and guide treatment in clinical settings. The Brilliance iCT is a high-end CT platform.

Why This Is Dangerous

A misaligned ball screw after a replacement can cause the patient table to descend unexpectedly to its lowest position, posing crush or fall risks to patients.

Industry Context

This recall is part of a broader pattern of critical medical device recalls where post-replacement mechanical components fail.

Real-World Impact

The risk requires immediate cessation of use to protect patients and staff. Replacements or repairs may involve downtime and facility coordination.

Practical Guidance

How to identify if yours is affected

  1. Verify model numbers against the recall list (728306 and other listed models).
  2. Check device serial numbers and label markings on the patient table and control panel.
  3. Review recent service records to identify a replacement leading to misalignment.

Where to find product info

Refer to Philips recall communications and the FDA enforcement page Z-2598-2025 for exact instructions.

What timeline to expect

Refund or repair timelines vary by facility and model; expect weeks to months for service logistics.

If the manufacturer is unresponsive

  • Escalate with hospital risk management
  • Contact Philips support or regional distributor
  • File complaint with the FDA if warranted

How to prevent similar issues

  • Implement strict post-service verification to ensure ball screw alignment
  • Follow manufacturer service procedures for replacements
  • Schedule post-service testing and documentation

Documentation advice

Keep copies of all recall notices, service tickets, and correspondences with Philips and hospital administrators.

Product Details

Brand: Philips North America. Product: Brilliance iCT CT systems. Model numbers included: 728306 and other listed models. Quantity: 210 units. Distribution: Worldwide, including the US and numerous countries listed. Recall date: 2025-08-13. Status: ACTIVE.

Reported Incidents

No specific injury counts are provided in the source document.

Key Facts

  • 210 units recalled
  • Global distribution across 40+ countries
  • Model general list includes 728306 and 100657 series
  • Hazard level HIGH

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERALPREGNANTPREGNANTPETS
Injury Types
LACERATIONFALLELECTRICALOTHER

Product Details

Model Numbers
728306
00884838059474
100068
100188
100241
+15 more
Affected States
ALL
Report Date
October 1, 2025
Recall Status
ACTIVE

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