Philips North America recalled 2,341 Incisive CT scanners on October 29, 2025. A component may detach and damage other parts during operation. Users must stop using the device immediately and follow recall instructions.
If the screws of tube heat exchanger on the rotating scanner are not tightened well after replacing. This component may become detached and make contact with other components located within the Incisive CT systems during rotation. Other components could be damaged due to the contact with the tube heat exchanger.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
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The recall affects Incisive CT scanners with software versions 4.5, 5.0, and 5.1. The model number is 728143, and serial numbers include 500092, 500202, and more. These units were distributed worldwide, including the US, since their release.
If screws on the tube heat exchanger are not tightened properly, the component can detach during operation. This poses a risk of damaging other internal components, which could lead to malfunctions.
There have been no reported injuries or deaths associated with this recall. However, the potential for equipment damage exists.
Stop using the Incisive CT scanner immediately. Follow the recall instructions provided by Philips North America. Contact your healthcare provider for further instructions.
For more information, contact Philips North America at 1-800-XXX-XXXX or visit their website at www.philips.com.
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