HIGH

Philips Incisive CT Recall 2025: 2,341 CT Scanners Over Loose Tube Heat Exchanger Screws

Philips North America recalled 2,341 Incisive CT systems worldwide after screws securing the tube heat exchanger on the rotating scanner may loosen after replacement. A detached component could contact other parts during rotation. Hospitals should stop using affected devices and await recall instructions from Philips.

Quick Facts at a Glance

Recall Date
October 29, 2025
Hazard Level
HIGH
Brand
Philips
Category
Health & Personal Care
Sold At
Multiple Retailers
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

If the screws of tube heat exchanger on the rotating scanner are not tightened well after replacing. This component may become detached and make contact with other components located within the Incisive CT systems during rotation. Other components could be damaged due to the contact with the tube heat exchanger.

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter

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About This Product

Incisive CT is a computed tomography system used in hospitals for diagnostic imaging. It integrates rotating scanners and tube heat exchangers to acquire detailed body scans.

Why This Is Dangerous

If the screws on the tube heat exchanger are not tightened after replacement, a component may detach and contact other components during rotation. This could cause damage to the scanner assembly.

Industry Context

This recall is not described as part of a broader industry pattern in the notice.

Real-World Impact

Hospitals may need to halt imaging work on affected units and schedule service to repair or replace components. Downtime could affect diagnostic workflows and patient care.

Practical Guidance

How to identify if yours is affected

  1. Verify software version installed on the unit (4.5, 5.0, or 5.1).
  2. Confirm model number on the device label is 728143.
  3. Check serial numbers against the affected list: 500092, 500202, 500309, 500376, 500574, 500265, 500264, 510051, 500034, 500544, 500543, 500548, 500046, 500168, 500064, 500110, 500111, 500102.
  4. Verify UDI-DI 00884838085015.

Where to find product info

Serial numbers and UDI-DI appear on the device data plate and packaging. The recall letter will specify included units.

What timeline to expect

Timeline for refunds or replacements not specified in the recall notice.

If the manufacturer is unresponsive

  • Document all communications with Philips; file a complaint with the FDA if the company is unresponsive; seek guidance from hospital risk management.
  • Use FDA recall portals to report lack of response.

How to prevent similar issues

  • Do not attempt to tighten screws yourself. Rely on trained service technicians.
  • Ensure maintenance teams use correct torque specifications when servicing the tube heat exchanger.
  • Maintain complete service records and recall communications for each unit.
  • Verify other CT system components are inspected during service.

Documentation advice

Keep the recall notice, service paperwork, serial numbers, and correspondence. Take photos of the device labeling and any service actions.

Product Details

Model Number: 728143. UDI-DI: 00884838085015. Serial Numbers: 500092, 500202, 500309, 500376, 500574, 500265, 500264, 510051, 500034, 500544, 500543, 500548, 500046, 500168, 500064, 500110, 500111, 500102. Sold worldwide to healthcare providers. Distribution: Worldwide distribution including US nationwide and many countries listed in the recall notice. Recall Date: 2025-10-29. Report Date: 2025-12-10. Quantity: 2341 units. Country of origin: Unknown. Remedial action: Stop using the device and follow recall instructions from Philips North America LLC.

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • 2,341 units recalled worldwide
  • Model 728143 with UDI-DI 00884838085015
  • Serial numbers include 500092, 500202, 500309, 500376, 500574, 500265, 500264, 510051, 500034, 50044
  • Recall status: ACTIVE
  • Remedy is to stop using and follow manufacturer instructions

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Details

Brand
Model Numbers
728143
UDI-DI 00884838085015
Affected States
ALL
Report Date
December 10, 2025
Recall Status
ACTIVE

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