Quick Facts at a Glance
- Recall Date
- February 6, 2026
- Hazard Level
- HIGH
- Brand
- Trividia Health
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Trividia Health
- Product type
- Owner's Manuals and Labeling for Blood Glucose Meter
- Model numbers
- REA4001-01/311917173894, REA4002-01/96295129267, REA4007-01/50428354766, REA4011-01/87701427398, REA4019-01/708820685659, REA4020-01/41415072787, REA4025-01/93351022784, REA4031-01/41220009169 +12 more
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
February 6, 2026
Reported by FDA DEVICE
March 18, 2026
RecallRadar source check
April 21, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
The system labeling (user manual and online labeling) did not provide adequate directions for lay users to act on the E-5 error code. The error code description and recommended actions for the E-5 error code in the labeling do not: (a) clearly emphasize that an E-5 error code could represent a very high blood glucose level, and (b) prominently convey the appropriate immediate actions, such as contacting a healthcare professional. This could lead to a delay in treatment if the user does not seek medical attention immediately when receiving an E-5 error code and experiencing symptoms of high glucose.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Trividia Health, Inc. or your healthcare provider for instructions. Notification method: Letter
About This Product
TRUE METRIX AIR is a blood glucose monitoring system used to measure blood sugar levels. The recall concerns owner’s booklets and the labeling that accompany the device across multiple retailers and markets.
Why This Is Dangerous
The labeling for the E-5 error code does not clearly indicate that it could reflect very high blood glucose. It also does not prominently convey the appropriate immediate actions, such as seeking medical help. This gap could delay treatment in symptomatic individuals.
Industry Context
This recall is not described as part of a broader industry pattern.
Real-World Impact
Consumers may experience delays in recognizing dangerous hyperglycemia. The recall indicates a potential for life-threatening consequences if high glucose is not treated promptly.
Practical Guidance
How to identify if yours is affected
- Review the owner’s booklet and labeling for E-5 guidance.
- Check whether your TRUE METRIX AIR kit matches any of the model numbers listed in the recall.
- Look for instructions that emphasize immediate medical action for high glucose symptoms.
Where to find product info
Recall notices and labeling updates are issued by Trividia Health. Additional details are on the FDA enforcement page linked in the recall notice.
What timeline to expect
Timeline for refunds or replacements is not specified in the recall.
If the manufacturer is unresponsive
- If the company is slow to respond, contact your healthcare provider for interim guidance.
- File a consumer complaint with the FDA if you believe the recall is not being addressed.
- Consider seeking legal counsel if you experience harm and the company is unresponsive.
How to prevent similar issues
- Verify labeling clarity during product selection and later recalls.
- Keep updated labeling information from the manufacturer.
- When using glucose meters, consult a healthcare professional for any guidance regarding abnormal readings.
Documentation advice
Keep the recall notice, note dates of contact with the manufacturer, and save all related correspondence and packaging.
Get instant alerts for Health & Personal Care recalls
Be the first to know. Free instant alerts to your inbox.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Worldwide distribution including US and Puerto Rico; Mexico; United Kingdom; Jamaica; Trinidad &
- E-5 error guidance missing from labeling
- Immediate actions not clearly conveyed in labeling
Browse More Recalls
Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
Read: What to Do When You Find a Recalled ProductGet Alerts for Health & Personal Care Recalls
Get instant alerts for recalls that affect you. Free forever.