Quick Facts at a Glance
- Recall Date
- April 30, 2026
- Hazard Level
- HIGH
- Brands
- Residential Elevators, Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000., Residential
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Residential Elevators, Residential Elevators and authorized elevator dealers nationwide from April 2024 through March 2026 for about $1,000., Residential
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
April 30, 2026
Reported by CPSC
May 1, 2026
RecallRadar source check
May 7, 2026
Consumer action
Use the official remedy and keep documentation.
More Product Images
Hazard Information
The elevator's StrikeLock hoistway door locking device can allow the elevator cab to move with a landing door open, posing a risk of serious injury or death due to fall and injury hazards.
What You Should Do
Residential Elevators toll-free at 800-832-2004 from 8 a.m. to 5 p.m. ET Monday through Friday, email at StrikeLock@Residentialelevators.com, or online at www.residentialelevators.com/recall-information/strikelock-locking-device or www.residentialelevators.com and click on "Recall Information" at the bottom of the page for more information.. Consumers should immediately stop using the residential elevator systems where StrikeLock hoistway door locking devices are installed and contact Residential Elevators or the local elevator dealer that installed their residential elevator system to schedule a free repair of their StrikeLock hoistway door locking devices. Consumers should contact Residential Elevators or the local elevator dealer that installed their residential elevator system if they are uncertain whether their residential elevator has a StrikeLock hoistway door locking device installed.. Available options: Repair
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Full Description
This recall involves the StrikeLock hoistway door locking device, used to secure a residential elevator hoistway landing door. The product is silver in color. The door locking device is installed into the landing door jamb and looks similar to a standard door latch plate.
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Safety Guide
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Read: How to Get Refunds and ReplacementsWant to Know First?
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