Quick Facts at a Glance
- Recall Date
- May 21, 2025
- Hazard Level
- HIGH
- Brands
- Chrysler, RAM
- Category
- Vehicles & Parts
- Sold At
- Multiple Retailers
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from National Highway Traffic Safety Administration; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Chrysler, RAM
- Product type
- Ram ProMaster Cargo Van
- Model numbers
- PROMASTER
- Sold at
- Multiple Retailers
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
May 21, 2025
Reported by NHTSA
May 21, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
What You Should Do
Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
About This Product
The Ram ProMaster is a cargo van used in commercial deliveries and service fleets. The recall focuses on the rear visibility system, specifically the camera feed that assists drivers when backing up.
Why This Is Dangerous
A non-displaying rear-view image reduces the driver's ability to see behind the vehicle, which can lead to crashes during backing maneuvers.
Industry Context
This recall is not described as part of a broader industry pattern in the provided information.
Real-World Impact
Owners may experience the need for a software update to restore rear visibility. There are no reported injuries linked to this recall in the provided data.
Practical Guidance
How to identify if yours is affected
- Check if your vehicle is a 2022-2025 Ram ProMaster.
- Verify recall is 40C and the related NHTSA ID 25V330000.
- Look for a recall letter dated June 12, 2025.
Where to find product info
VIN on the driver-side door jamb and the vehicle registration can help confirm model year. The NHTSA recall page and Chrysler customer service can confirm eligibility using the recall number 40C.
What timeline to expect
The remedy is a software update performed at a dealer, typically scheduled through the dealer. Timelines vary by location.
If the manufacturer is unresponsive
- File a complaint with NHTSA if the dealer is slow to respond.
- Contact Chrysler customer service at 800-853-1403 to escalate the issue.
How to prevent similar issues
- Check recall status for vehicles you own or manage, especially if used for fleet operations.
- When buying used vans, verify recall status via NHTSA or manufacturer site.
- Keep updated with service bulletins that may affect rear visibility systems.
Documentation advice
Keep the recall letter, VIN, dealer communications, and notes from calls with customer service. Photograph the update confirmation once completed.
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Product Details
Model: RAM ProMaster. Years: 2022-2025. Manufacturer: Chrysler (FCA US, LLC). Component: Back Over Prevention: Sensing System: Camera. Sold at: Chrysler dealer network. Recall date: 2025-05-21. Notice date: 2025-06-12. Recall number: 40C. Source: NHTSA recall 25V330000.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 2022-2025 Ram ProMaster vans affected
- Software update required to fix rear-view camera display
- Recall number 40C
- NHTSA recall ID 25V330000
- Free dealer service; no charge to owners
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Safety Guide
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