HIGH

Chrysler RAM ProMaster Recall 2025 for Rear-View Camera Failure

Chrysler recalls 2022-2025 Ram ProMaster vans for a rear-view camera issue. A software error in the security gateway module may prevent the rearview image from displaying. Dealers will update the software free of charge, and owner letters were mailed June 12, 2025.

Quick Facts at a Glance

Recall Date
May 21, 2025
Hazard Level
HIGH
Brands
Chrysler, RAM
Category
Vehicles & Parts
Sold At
Multiple Retailers
At-Risk Groups
GENERAL

Hazard Information

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

What You Should Do

Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.

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About This Product

The Ram ProMaster is a cargo van used in commercial deliveries and service fleets. The recall focuses on the rear visibility system, specifically the camera feed that assists drivers when backing up.

Why This Is Dangerous

A non-displaying rear-view image reduces the driver's ability to see behind the vehicle, which can lead to crashes during backing maneuvers.

Industry Context

This recall is not described as part of a broader industry pattern in the provided information.

Real-World Impact

Owners may experience the need for a software update to restore rear visibility. There are no reported injuries linked to this recall in the provided data.

Practical Guidance

How to identify if yours is affected

  1. Check if your vehicle is a 2022-2025 Ram ProMaster.
  2. Verify recall is 40C and the related NHTSA ID 25V330000.
  3. Look for a recall letter dated June 12, 2025.

Where to find product info

VIN on the driver-side door jamb and the vehicle registration can help confirm model year. The NHTSA recall page and Chrysler customer service can confirm eligibility using the recall number 40C.

What timeline to expect

The remedy is a software update performed at a dealer, typically scheduled through the dealer. Timelines vary by location.

If the manufacturer is unresponsive

  • File a complaint with NHTSA if the dealer is slow to respond.
  • Contact Chrysler customer service at 800-853-1403 to escalate the issue.

How to prevent similar issues

  • Check recall status for vehicles you own or manage, especially if used for fleet operations.
  • When buying used vans, verify recall status via NHTSA or manufacturer site.
  • Keep updated with service bulletins that may affect rear visibility systems.

Documentation advice

Keep the recall letter, VIN, dealer communications, and notes from calls with customer service. Photograph the update confirmation once completed.

Product Details

Model: RAM ProMaster. Years: 2022-2025. Manufacturer: Chrysler (FCA US, LLC). Component: Back Over Prevention: Sensing System: Camera. Sold at: Chrysler dealer network. Recall date: 2025-05-21. Notice date: 2025-06-12. Recall number: 40C. Source: NHTSA recall 25V330000.

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • 2022-2025 Ram ProMaster vans affected
  • Software update required to fix rear-view camera display
  • Recall number 40C
  • NHTSA recall ID 25V330000
  • Free dealer service; no charge to owners

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: How to Report an Unsafe Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Details

Model Numbers
PROMASTER
Report Date
May 21, 2025
Recall Status
ACTIVE

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