Quick Facts at a Glance
- Recall Date
- September 23, 2025
- Hazard Level
- HIGH
- Brand
- BD
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- BD
- Product type
- BD Veritor Connect Software
- Model numbers
- Catalog Number (Serial Numbers): 444881, UDI/DI: 00382904448813, SL00087, SL00098, SL01320, SL00083, SL00089, SL01002 +12 more
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
September 23, 2025
Reported by FDA DEVICE
October 29, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Product service credentials used by some BD technical support teams to access certain BD products were accessed by an unauthorized actor. Until these product service credentials are updated, there is a risk of unauthorized access that may impact the confidentiality, integrity and/or availability of the relevant products and associated data.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Becton Dickinson & Co. or your healthcare provider for instructions. Notification method: Two or more of the following: Email, Fax, Letter, Press Release, Telephone, Visit
About This Product
BD Veritor Connect Software transfers in vitro diagnostic results data from the BD Veritor Plus Analyzer to the BD Synapsys platform.
Why This Is Dangerous
An unauthorized actor gaining access to product service credentials could compromise data confidentiality, integrity and availability of the affected BD Veritor systems.
Industry Context
This recall is not identified as part of a broader industry pattern.
Real-World Impact
No injuries reported. The issue centers on data security and access controls rather than physical device failure.
Practical Guidance
How to identify if yours is affected
- Verify catalog number 444881.
- Cross-check the UDI 00382904448813.
- Review serial numbers list for SL codes.
Where to find product info
On device labels, packaging or recall notices from BD and FDA.
What timeline to expect
Refunds or replacements typically processed within 4-6 weeks after submission of the claim.
If the manufacturer is unresponsive
- Escalate to BD's recall case management.
- File a complaint with the FDA if BD is nonresponsive.
- Document all communications and dates.
How to prevent similar issues
- Implement strict credential management for service accounts.
- Regularly update credentials and monitor access logs.
- Apply security patches and firmware updates promptly.
Documentation advice
Keep copies of the recall notice, screenshots of communications, and any purchase details for your records.
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Product Details
Catalog Number: 444881. Serial numbers include SL00087, SL00098, SL01320, SL00083, SL00089, SL01002, SL01050, SL01522, SL00095, SL01480, SL01000, SL00551, SL01007, SL00062, SL01354, SL00097, SL01028, SL00066. UDI/DI: 00382904448813. Distribution: Worldwide. Quantity recalled: 38 units.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- faulty list continues
Browse More Recalls
Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
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