Is my IBC CX Combi Boiler recalled?

If your CX-199 or CX-150 boiler has a serial number within the ranges listed in the recall, your unit is affected. Check the rating plate inside the unit and compare model/serial numbers to the provided start and end ranges.

What should I do if my boiler is affected?

Stop using the boiler for hot water. Call 844-432-8422 or visit the recall page to schedule a free in-home repair to install a mixing valve. You can continue to use central heating.

Will the recall affect my gas bill?

The recall focuses on the burn hazard from hot water. Central heating use is unaffected, but water temp safety is addressed with the valve installation.

How long does the repair take?

The repair is performed by an authorized technician and typically takes a few hours during the in-home service.

Will I get a refund or replacement?

The remedy is a free repair installing a mixing valve. There is no mention of refunds.

Where can I find the model and serial numbers?

Model is on the upper left corner of the touch screen front. Serial is on the rating plate inside the unit.

What if I move or sell the home before repair?

Contact IBC to arrange service at the new location or discuss options.

Are there safety tips I should follow now?

Do not bypass the mixing valve or disconnect safety features for any reason.

What if I can’t reach IBC?

Use the online recall link or email sales@ibcboiler.com and file a report if needed.

What is the timeline for repairs?

Repairs are scheduled through IBC and typically completed in a single visit after appointment.

IBC Technologies CX Series Combi Boilers Recalled for Burn Hazard (2025)

Quick Facts at a Glance

Recall Date: August 21, 2025
Hazard Level: HIGH
Brand: IBC Technologies
Category: Home & Garden
Sold At: Unknown
At-Risk Groups: GENERAL, PREGNANT, PETS

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: IBC Technologies
Product type: Gas Boiler
Model numbers: CX-199, CX-150
Sold at: Unknown

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
August 21, 2025
Reported by CPSC
August 21, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Location of Model Number and Serial Number on the Rating Plate Inside the Recalled CX Combi Boiler

Hazard Information

A combi (or combination) boiler is a type of gas boiler that provides both a home's hot water and central heating. The hot water can exceed the temperature set on the control panel, posing a burn hazard to users.

What You Should Do

Consumers should stop using the product immediately. IBC toll free at 844-432-8422 from 8 a.m. to 4:30 p.m. ET Monday through Friday, email at sales@ibcboiler.com, or online at www.ibcboiler.com/recalls or https://www.ibcboiler.com/ and click on "Recall" located at the bottom of the webpage.. Contact IBC to schedule a free in-home repair by an authorized technician, who will install a mixing valve, if needed. Consumers can continue to use the recalled boilers for central heating.. Available options: Repair

About This Product

CX Combi Boilers provide central heating and hot water on demand in a compact residential unit. Typical installations are in utility rooms orBasement closets.

Why This Is Dangerous

A water temperature exceeding the set control can burn users. The mixing valve retrofit mitigates this risk.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

Consumers face inconvenience and safety risk until repairs are completed. The remedy protects against scald injuries while keeping heating operational.

Practical Guidance

How to identify if yours is affected

1) Find model on the top-left of the front touchscreen.
2) Open the rating plate inside the unit upper left corner to read serial number.
3) Compare against recall start and end serial ranges for both production windows.

Where to find product info

IBCs recall page and the bottom of www.ibcboiler.com/recalls for the Recall link.

What timeline to expect

Repair scheduling is free and typically completed during a single in-home visit. Expect 1–3 weeks from call to service depending on technician routing

If the manufacturer is unresponsive

Document attempts to contact IBC, including dates and times.
Escalate to consumer protection agencies if the company is unresponsive after reasonable time.

How to prevent similar issues

Verify boiler models and serial numbers before purchase.
Look for CX Series units with a red IBC label on the top-left corner of the unit.
Consider adding a mixing valve retrofit if installing an IBC Combi Boiler in the future.

Documentation advice

Keep recall notice, notes of dates and interactions, and photos of the model/serial plate.

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Product Details

Model CX-199 and CX-150 boilers. Serial-number ranges specified for two production periods: Apr 2023–Apr 2024 and Jun 2024–Apr 2025. Sold directly by IBC Technologies. Recall active as of Aug 21, 2025.

Reported Incidents

No injuries or incidents have been reported in the recall notice.

Key Facts

CX-199 and CX-150 boilers recalled
Serial ranges include two manufacturing windows: Apr 2023–Apr 2024 and Jun 2024–Apr 2025
Specific model numbers: CX-199-NG, CX-199-LP, CX-150-NG, CX-150-LP
Two production windows correspond to model family
Free in-home repair to install mixing valve
Potentially dangerous water temperature beyond user-set limit

View Original Recall on Consumer Product Safety Commission