HIGH

Intuitive Surgical Recalls da Vinci 5 Console Motor Connector Due to High Hazard

Intuitive Surgical recalled 144 units of the da Vinci 5 Surgeon Console Column Motor Connector on August 21, 2024. Users reported a potential ergonomic lock issue that could delay or abort surgical procedures. Healthcare providers must stop using the devices immediately and follow the recall instructions.

Quick Facts at a Glance

Recall Date
August 21, 2024
Hazard Level
HIGH
Brand
Intuitive Surgical
Category
Health & Personal Care
Sold At
Unknown
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

Surgical system Error 23062 due to connector1) Partially damaged "Potential problem with ergonomics: Disable - Retry " or 2) Failed "Disable Ergonomics: Viewer, headrest, armrest, and pedal tray position cannot be adjusted until da Vinci is restarted. Contact Technical Support to report the issue: Cancel-Disable" ergonomics locked until motor replaced; may lead to delay/aborted/alternate procedure

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Intuitive Surgical, Inc. or your healthcare provider for instructions. Notification method: Letter

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About This Product

The da Vinci 5 Surgeon Console Column Motor Connector is a critical component in robotic surgical systems used for minimally invasive procedures. Surgeons rely on this device for precise control during operations, enhancing patient outcomes and reducing recovery times.

Why This Is Dangerous

The connector may cause a surgical system error that locks the ergonomic features, hindering necessary adjustments for the console. This failure can lead to significant delays or the need to abort surgical procedures, posing risks to patient safety.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

The recall necessitates immediate action from healthcare providers to ensure patient safety. Delays in procedures could affect patient treatment timelines and outcomes.

Practical Guidance

How to identify if yours is affected

  1. Locate the part number 380730-40 on the device.
  2. Check the serial numbers provided in the recall notice against your device.
  3. If your device matches, it is affected by the recall.

Where to find product info

The part number and serial numbers can typically be found on the device's identification label or user manual.

What timeline to expect

Expect a timeline of 4-6 weeks for the processing of refunds or replacements after following recall instructions.

If the manufacturer is unresponsive

  • Contact Intuitive Surgical's customer service for updates.
  • Document all communication attempts and keep records.
  • Consider escalating the issue to regulatory agencies if no response is received.

How to prevent similar issues

  • When purchasing surgical devices, ensure they are from reputable manufacturers.
  • Look for safety certifications and recent recalls before acquisition.
  • Regularly check for updates on existing equipment to avoid similar issues.

Documentation advice

Keep a record of any correspondence about the recall, including emails and letters. Take photos of the device and any labels for your records.

Product Details

The recalled product is the da Vinci 5 Surgeon Console Column Motor Connector with part number 380730-40. It was distributed nationwide across multiple states including California, Florida, and New York. The product is part of a surgical system used in healthcare settings.

Key Facts

  • Recalled product: da Vinci 5 Surgeon Console Column Motor Connector
  • Part Number: 380730-40
  • Quantity: 144 units recalled
  • Potential ergonomic lock issue affecting surgical procedures
  • Immediate action required to ensure patient safety

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Classification

Product Details

Model Numbers
UDI-DI: 00886874119747. Serial Numbers: 10476314
10485693
10496049
10497992
10503432
+15 more
Affected States
ALL
Report Date
December 31, 2025
Recall Status
ACTIVE

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