Quick Facts at a Glance
- Recall Date
- August 21, 2024
- Hazard Level
- HIGH
- Brand
- Intuitive Surgical
- Category
- Health & Personal Care
- Sold At
- Unknown
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Intuitive Surgical
- Product type
- Surgical System Component
- Model numbers
- UDI-DI: 00886874119747. Serial Numbers: 10476314, 10485693, 10496049, 10497992, 10503432, 10503433, 10507302, 10509551 +12 more
- Sold at
- Unknown
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 21, 2024
Reported by FDA DEVICE
December 31, 2025
RecallRadar source check
January 7, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Surgical system Error 23062 due to connector1) Partially damaged "Potential problem with ergonomics: Disable - Retry " or 2) Failed "Disable Ergonomics: Viewer, headrest, armrest, and pedal tray position cannot be adjusted until da Vinci is restarted. Contact Technical Support to report the issue: Cancel-Disable" ergonomics locked until motor replaced; may lead to delay/aborted/alternate procedure
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Intuitive Surgical, Inc. or your healthcare provider for instructions. Notification method: Letter
About This Product
The da Vinci 5 Surgeon Console Column Motor Connector is a critical component in robotic surgical systems used for minimally invasive procedures. Surgeons rely on this device for precise control during operations, enhancing patient outcomes and reducing recovery times.
Why This Is Dangerous
The connector may cause a surgical system error that locks the ergonomic features, hindering necessary adjustments for the console. This failure can lead to significant delays or the need to abort surgical procedures, posing risks to patient safety.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
The recall necessitates immediate action from healthcare providers to ensure patient safety. Delays in procedures could affect patient treatment timelines and outcomes.
Practical Guidance
How to identify if yours is affected
- Locate the part number 380730-40 on the device.
- Check the serial numbers provided in the recall notice against your device.
- If your device matches, it is affected by the recall.
Where to find product info
The part number and serial numbers can typically be found on the device's identification label or user manual.
What timeline to expect
Expect a timeline of 4-6 weeks for the processing of refunds or replacements after following recall instructions.
If the manufacturer is unresponsive
- Contact Intuitive Surgical's customer service for updates.
- Document all communication attempts and keep records.
- Consider escalating the issue to regulatory agencies if no response is received.
How to prevent similar issues
- When purchasing surgical devices, ensure they are from reputable manufacturers.
- Look for safety certifications and recent recalls before acquisition.
- Regularly check for updates on existing equipment to avoid similar issues.
Documentation advice
Keep a record of any correspondence about the recall, including emails and letters. Take photos of the device and any labels for your records.
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Product Details
The recalled product is the da Vinci 5 Surgeon Console Column Motor Connector with part number 380730-40. It was distributed nationwide across multiple states including California, Florida, and New York. The product is part of a surgical system used in healthcare settings.
Key Facts
- Recalled product: da Vinci 5 Surgeon Console Column Motor Connector
- Quantity: 144 units recalled
- Potential ergonomic lock issue affecting surgical procedures
- Immediate action required to ensure patient safety
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Safety Guide
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