Medline Recalls DEXLOCK Achilles Repair Implant Kits Due to Surgical Risk

How to identify if yours is affected

1. Locate the model number and lot number on the packaging or kit.
2. Verify if the model number is MAKT4520 and lot number is Lot 19019 UDI-DI 10193489131703.
3. Check any notification letters from Medline Industries for specific recall details.

Where to find product info

The model number and lot number are typically found on the product packaging or instruction manual.

What timeline to expect

Expect a refund or replacement processing time of approximately 4 to 6 weeks.

If the manufacturer is unresponsive

• Document all attempts to contact Medline Industries.
• Follow up with a phone call or email if no response is received within a week.
• Consider contacting consumer protection agencies for assistance.

How to prevent similar issues

• Always check for recent recalls on medical devices before use.
• Ensure that your healthcare provider is aware of any recalls related to surgical tools.
• Look for FDA approval and safety certifications when purchasing medical devices.

Documentation advice

Keep a record of your purchase receipt, any communication regarding the recall, and photographic evidence of the device.