Dupray USA recalled portable Neat Steam Cleaners on February 26, 2026, due to burn hazards. The model number is DUP020WNA, with batch codes from 0118-01 to 0425-05. Consumers should stop using the product immediately and follow safety instructions for a free replacement part.
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.. Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.. Available options: Repair
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The Dupray Neat Steam Cleaner is designed for cleaning, detailing, and sanitizing various household surfaces. It is popular among homeowners for its versatility and effectiveness in maintaining cleanliness.
The risk stems from potential boiler rupture due to overfilling or valve malfunction, which can lead to severe burns. This makes it essential for consumers to address the recall promptly.
This recall is not part of a broader industry pattern.
Consumers may face safety risks while using the product, making it imperative to stop usage immediately and follow recall instructions.
The model number and batch code can be found on the rating label at the bottom of the cleaner.
Expect 4-6 weeks for processing and delivery of the replacement safety cap.
Document all correspondence related to the recall, keep receipts, and take photos of the product.
The recalled Dupray Neat Steam Cleaner has model number DUP020WNA. It features a white base with a black flexible hose and includes an accessory set with various brushes and tools. The product was sold at multiple retailers.
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