What should I do if I have a recalled Dupray Neat Steam Cleaner?

Stop using the cleaner immediately. Contact Dupray USA to receive a free replacement safety boiler cap.

How can I identify if my Dupray steam cleaner is affected?

Check the model number DUP020WNA and batch codes from 0118-01 to 0425-05 located on the bottom of the cleaner.

What are the symptoms of a steam cleaner malfunction?

Signs include unusual noises, steam leaks, or if the unit stops working unexpectedly.

Is it safe to use the product if it looks fine?

No, do not use the product. Even if it appears fine, the risk of boiler rupture exists.

How long will it take to receive the replacement part?

Expect a timeline of 4-6 weeks for processing and delivery of the replacement safety cap.

What if Dupray is unresponsive to my request?

Keep a record of all communications and consider contacting consumer protection agencies if needed.

Can I get a refund for the recalled product?

Dupray is offering a free replacement part, but contact them for specific refund policies.

Where can I find more information about the recall?

Visit www.dupray.com/recall or contact Dupray USA at 800-881-8482 for detailed instructions.

What should I document regarding the recall?

Keep records of your purchase, any correspondence with Dupray, and photos of the product.

Are there safer alternatives to the Dupray Neat Steam Cleaner?

Yes, consider the Shark Steam Pocket Mop, Bissell SteamShot, or Hoover TwinTank Steam Mop as alternatives.

Dupray Recalls Neat Steam Cleaners Over Burn Hazard Risk

Quick Facts at a Glance

Recall Date: February 26, 2026
Hazard Level: HIGH
Brands: Dupray USA, Dupray
Category: Appliances
Sold At: Multiple Retailers
At-Risk Groups: GENERAL

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: Dupray USA, Dupray
Product type: Steam Cleaner
Sold at: Multiple Retailers

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
February 26, 2026
Reported by CPSC
February 27, 2026
RecallRadar source check
March 5, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Recalled Dupray Neat Steam Cleaner accessory set

Recalled and Free Replacement Safety Boiler Cap

The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner

Hazard Information

The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.

What You Should Do

Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.. Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.. Available options: Repair

About This Product

The Dupray Neat Steam Cleaner is designed for cleaning, detailing, and sanitizing various household surfaces. It is popular among homeowners for its versatility and effectiveness in maintaining cleanliness.

Why This Is Dangerous

The risk stems from potential boiler rupture due to overfilling or valve malfunction, which can lead to severe burns. This makes it essential for consumers to address the recall promptly.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

Consumers may face safety risks while using the product, making it imperative to stop usage immediately and follow recall instructions.

Practical Guidance

How to identify if yours is affected

Locate the model number on the unit.
Check batch codes on the rating label located on the bottom of the cleaner.
Verify if your batch code falls within the range of 0118-01 to 0425-05.

Where to find product info

The model number and batch code can be found on the rating label at the bottom of the cleaner.

What timeline to expect

Expect 4-6 weeks for processing and delivery of the replacement safety cap.

If the manufacturer is unresponsive

Keep records of all communications with Dupray.
Consider reaching out to consumer protection agencies for assistance.

How to prevent similar issues

Always follow manufacturer guidelines for filling and operating steam cleaners.
Look for safety certifications like UL or CPSC when purchasing similar products.
Avoid using products that have reported safety issues in the past.

Documentation advice

Document all correspondence related to the recall, keep receipts, and take photos of the product.

Get instant alerts for Appliances recalls

Be the first to know. Free instant alerts to your inbox.

No spamUnsubscribe anytime

Product Details

The recalled Dupray Neat Steam Cleaner has model number DUP020WNA. It features a white base with a black flexible hose and includes an accessory set with various brushes and tools. The product was sold at multiple retailers.