Siemens X-Ray System Recalled Due to Image Processing Errors

How to identify if yours is affected

1. Locate the Siemens Material Number (SMN) on the device.
2. Check the serial numbers against those listed in the recall notice.
3. Contact Siemens Medical Solutions if you are unsure about your device's status.

Where to find product info

Serial numbers and Siemens Material Numbers can be found on the device's identification label, usually located on the back or side of the machine.

What timeline to expect

Expect a refund or replacement processing time of approximately 4-6 weeks after submitting your request.

If the manufacturer is unresponsive

• Follow up with Siemens Medical Solutions via phone or email.
• Document your communications and attempts to resolve the issue.

How to prevent similar issues

• When purchasing medical devices, ensure they comply with regulatory standards.
• Regularly check for recall information from manufacturers and the FDA.
• Consider devices with robust customer support and warranty options.

Documentation advice

Keep records of all correspondence with the manufacturer, including emails and phone call notes, as well as copies of any receipts or warranty documents.