Quick Facts at a Glance
- Recall Date
- August 12, 2025
- Hazard Level
- HIGH
- Brand
- Max Mobility
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- Nationwide (50 states)
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Max Mobility
- Product type
- SpeedControl Dial for Wheelchair Power Assist
- Model numbers
- MX2-3DCK, All Serial Numbers distributed between April 25, 2022 - July 8, 2025
- Sold at
- Multiple Retailers
- Where affected
- Nationwide
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 12, 2025
Reported by FDA DEVICE
September 24, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Max Mobility LLC or your healthcare provider for instructions. Notification method: Letter
About This Product
The Smart Drive MX2+ is a wheelchair power assist that helps users move and maneuver their chair. The SpeedControl Dial adjusts speed and power settings.
Why This Is Dangerous
A faulty electrical connection between the speed control dial and the motor can cause the chair to lose control, creating a risk of injury.
Industry Context
This recall is not described as part of a broader industry pattern in the available data.
Real-World Impact
The defect could impair mobility and controllability for wheelchair users, potentially leading to injury during everyday use.
Practical Guidance
How to identify if yours is affected
- Check if your unit uses the MX2-3DCK SpeedControl Dial.
- Verify serial numbers against the date range of April 25, 2022 to July 8, 2025.
- Confirm manufacturer is Max Mobility LLC/Permobil Smart Drive MX2+.
Where to find product info
Recall notice and serial information are provided by the manufacturer and FDA enforcement pages. Look for the MX2-3DCK label on the dial.
What timeline to expect
Refunds or replacements are expected to be issued after verification, typically 4-8 weeks.
If the manufacturer is unresponsive
- Document all attempts to contact the manufacturer.
- File a complaint with the CPSC if there is no response within a reasonable time.
- Keep records of all correspondence.
How to prevent similar issues
- Only use compatible parts from the original manufacturer.
- Regularly inspect electrical connections and wiring for corrosion or looseness.
- Report any abnormal performance immediately.
- When purchasing mobility accessories, verify compatibility with your wheelchair system.
Documentation advice
Keep a copy of the recall letter, serial numbers, and any correspondence with the manufacturer. Take photos of the dial and model markings.
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Product Details
Model numbers: MX2-3DCK Where sold: United States and international markets When sold: April 25, 2022 to July 8, 2025 Price: Unknown
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- All serial numbers distributed between 2022-04-25 and 2025-07-08
- Faulty electrical connection between speed control dial and motor
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Safety Guide
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