Quick Facts at a Glance
- Recall Date
- August 12, 2025
- Hazard Level
- HIGH
- Brand
- Max Mobility
- Category
- Health & Personal Care
- Sold At
- Unknown
- Geographic Scope
- Nationwide (50 states)
- At-Risk Groups
- GENERAL, ELDERLY
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Max Mobility
- Product type
- SpeedControl Dial for Wheelchair Power Assist
- Model numbers
- All Serial Numbers distributed between the dates of April 25, 2022 - July 8, 2025
- Sold at
- Unknown
- Where affected
- Nationwide
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 12, 2025
Reported by FDA DEVICE
September 24, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Max Mobility LLC or your healthcare provider for instructions. Notification method: Letter
About This Product
The Smart Drive MX2+ is a wheelchair power assist component designed to help users move and maneuver more easily. The SpeedControl Dial is part of the control system that modulates motor speed.
Why This Is Dangerous
A faulty electrical connection can cause unintended motor behavior, which may result in loss of control and potential injuries to the user.
Industry Context
This recall is not presented as part of a broader industry pattern in the data provided.
Real-World Impact
For users, the recall creates immediate safety concerns. The device may need to be removed from service until a fix is issued, potentially impacting mobility and independence.
Practical Guidance
How to identify if yours is affected
- Check the dial for MX2-3DCMC reference.
- Verify serial numbers match the affected range: April 25, 2022 to July 8, 2025.
- Review the recall letter for instructions specific to your device.
Where to find product info
Serial numbers and recall instructions are in the recall notice and FDA enforcement page.
What timeline to expect
Expect follow-up communications from the manufacturer about replacement parts or service within weeks to months.
If the manufacturer is unresponsive
- Document all attempts to contact the manufacturer.
- Contact your healthcare provider for guidance on safe alternatives during the recall.
- Consider filing a safety complaint with the appropriate agency if the manufacturer is unresponsive.
How to prevent similar issues
- Register devices with the manufacturer for recall notices in the future.
- Ask for service parts and installation by qualified technicians.
- Avoid DIY repairs on critical control components.
- Maintain clear space around the wheelchair during operation to reduce risk if control fails.
- Monitor for any signs of electrical fault such as intermittent power changes or unexpected speed changes.
Documentation advice
Keep the recall letter, serial numbers, service records, and medical notes related to any incidents.
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Product Details
Quantity: 8,413 units. Sold in: United States and international markets. Distribution: US states listed; OUS countries include CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, SWE, CHL, ARG, HKG. Serial numbers: All serial numbers distributed Apr 25, 2022 – Jul 8, 2025. Recall date: 2025-08-12. Status: ACTIVE. Manufacturer/brand: Max Mobility LLC / Permobil. Product: Smart Drive MX2+ SpeedControl Dial Ref: MX2-3DCMC used with the SmartDrive MX2+ Wheelchair Power Assist. Class: I. Price: Unknown.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Class I recall
- Serial numbers affected: Apr 25, 2022 – Jul 8, 2025
- Distributed in US and internationally (CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, S
- WE, CHL, ARG, HKG)
- Hazard: faulty electrical connection causing loss of control and potential injuries
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Safety Guide
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