HIGH

Philips Brilliance CT Systems Recalled for Descent Hazard in 2025 (73 Units)

Philips recalled 73 Brilliance CT systems worldwide after determining a ball screw misalignment could cause the patient couch to descend to the lowermost position. The recall covers Brilliance 16 Power, 728240; Brilliance CT 16 Slice, 728246; and Brilliance CT 6 Slice, 728256. Hospitals and clinics should stop using the devices and follow the manufacturer’s recall instructions immediately.

Quick Facts at a Glance

Recall Date
August 13, 2025
Hazard Level
HIGH
Brand
Philips
Category
Health & Personal Care
Sold At
Multiple Retailers
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter

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About This Product

Brilliance CT systems are diagnostic imaging scanners used in hospitals for CT imaging. They are configured in various slice capacities to accommodate different imaging needs.

Why This Is Dangerous

A misaligned ball screw after a service replacement can cause the patient couch to descend unexpectedly to the lowest position, creating a risk during patient positioning and imaging.

Industry Context

This recall is not described as part of a broader industry pattern.

Real-World Impact

Hospitals must stop using affected units and implement service actions per Philips’ instructions. The recall affects 73 units globally and may disrupt imaging workflows.

Practical Guidance

How to identify if yours is affected

  1. Check model numbers 728240, 728246, 728256 on your CT system.
  2. Review service history for any recent replacements involving the patient couch mechanism.
  3. Compare the device label to the recalled models listed in the notice.

Where to find product info

FDA enforcement page linked in the recall notice; Philips clinical support channels; facility service records.

What timeline to expect

Recall actions typically require on-site service to inspect and correct the couch mechanism; timing varies by facility and service schedules.

If the manufacturer is unresponsive

  • Escalate to hospital risk management.
  • File a report with the appropriate regulatory body if the device is unresponsive to recall actions.
  • Document all communications with Philips and service technicians.

How to prevent similar issues

  • Ensure only qualified technicians perform post-service replacements on the couch mechanism.
  • Implement post-service verification checks of couch position limits.
  • Maintain updated service manuals and recalls for each CT system in use.

Documentation advice

Keep the recall notice, service reports, and correspondence with Philips; photograph the device labels and any service paperwork.

Product Details

Brand: Philips. Product: Brilliance CT Systems. Models: 728240 (Brilliance 16 Power), 728246 (Brilliance CT 16 Slice), 728256 (Brilliance CT 6 Slice). Sold to hospitals and clinics worldwide, including US nationwide and the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lebanon, Mauritius, Mexico, Netherlands, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, SouthKore

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • 73 units recalled worldwide
  • Models 728240, 728246, 728256
  • Hazard: couch may descend to the lowermost position after a replacement
  • Recall date: 2025-08-13
  • Hazard level: HIGH

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
CRUSHINGFALL

Product Details

Brand
Model Numbers
728240
728246
728256
Affected States
ALL
Report Date
October 1, 2025
Recall Status
ACTIVE

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