Quick Facts at a Glance
- Recall Date
- August 13, 2025
- Hazard Level
- HIGH
- Brand
- Philips
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Philips
- Product type
- CT Scanner
- Model numbers
- 728240, 728246, 728256
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 13, 2025
Reported by FDA DEVICE
October 1, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
About This Product
Brilliance CT systems are diagnostic imaging scanners used in hospitals for CT imaging. They are configured in various slice capacities to accommodate different imaging needs.
Why This Is Dangerous
A misaligned ball screw after a service replacement can cause the patient couch to descend unexpectedly to the lowest position, creating a risk during patient positioning and imaging.
Industry Context
This recall is not described as part of a broader industry pattern.
Real-World Impact
Hospitals must stop using affected units and implement service actions per Philips’ instructions. The recall affects 73 units globally and may disrupt imaging workflows.
Practical Guidance
How to identify if yours is affected
- Check model numbers 728240, 728246, 728256 on your CT system.
- Review service history for any recent replacements involving the patient couch mechanism.
- Compare the device label to the recalled models listed in the notice.
Where to find product info
FDA enforcement page linked in the recall notice; Philips clinical support channels; facility service records.
What timeline to expect
Recall actions typically require on-site service to inspect and correct the couch mechanism; timing varies by facility and service schedules.
If the manufacturer is unresponsive
- Escalate to hospital risk management.
- File a report with the appropriate regulatory body if the device is unresponsive to recall actions.
- Document all communications with Philips and service technicians.
How to prevent similar issues
- Ensure only qualified technicians perform post-service replacements on the couch mechanism.
- Implement post-service verification checks of couch position limits.
- Maintain updated service manuals and recalls for each CT system in use.
Documentation advice
Keep the recall notice, service reports, and correspondence with Philips; photograph the device labels and any service paperwork.
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Product Details
Brand: Philips. Product: Brilliance CT Systems. Models: 728240 (Brilliance 16 Power), 728246 (Brilliance CT 16 Slice), 728256 (Brilliance CT 6 Slice). Sold to hospitals and clinics worldwide, including US nationwide and the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Latvia, Lebanon, Mauritius, Mexico, Netherlands, Norway, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, SouthKore
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 73 units recalled worldwide
- Hazard: couch may descend to the lowermost position after a replacement
- Hazard level: HIGH
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Safety Guide
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