HIGH

Philips CT Systems Recalled Due to Hazardous Couch Descent

Philips recalled 73 CT systems on August 13, 2025, due to a risk of the patient support table descending unexpectedly. The recall affects models 728240, 728246, and 728256 distributed worldwide. This recall includes systems sold across the US and several countries globally.

Quick Facts at a Glance

Recall Date
August 13, 2025
Hazard Level
HIGH
Brand
Philips North America
Category
Health & Personal Care
Sold At
Multiple Retailers
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter

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Product Details

The recalled models include Brilliance 16 Power (Model Number: 728240), Brilliance CT 16 Slice (Model Number: 728246), and Brilliance CT 6 Slice (Model Number: 728256). These CT systems were distributed worldwide, including the United States, and sold at multiple healthcare facilities. The quantity recalled is 73 units.

The Hazard

The patient support table may descend unexpectedly to the lowermost position due to a misalignment of the ball screw component after a replacement. This malfunction presents a serious risk of injury to patients during scans.

Reported Incidents

The recall is classified as Class II due to the high risk associated with the malfunction. No specific injuries or incidents have been reported at this time.

What to Do

Patients and healthcare providers must stop using the identified models immediately. Follow the recall instructions provided by Philips and contact Philips North America LLC or your healthcare provider for further instructions.

Contact Information

For more information, contact Philips North America at the provided recall link: https://www.accessdata.fda.gov/scripts/enforcement/enforce_rpt-Product-Tabs.cfm?recall_number=Z-2596-2025.

Key Facts

  • 73 units recalled
  • Risk of unexpected descent of patient support table
  • Affected models: 728240, 728246, 728256
  • Manufactured by Philips North America

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Classification

Product Details

Model Numbers
728240
728246
728256
Affected States
ALL
Report Date
October 1, 2025
Recall Status
ACTIVE

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