Philips recalled 181 CT scanner units on August 13, 2025, due to a risk of the patient support table descending unexpectedly. The recall affects models 728235, 728231, and 728317 distributed worldwide. Healthcare providers and patients must stop using these devices immediately to ensure safety.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
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The recalled models include Brilliance CT 40 Channel (Model Number: 728235), Brilliance CT 64 Channel (Model Number: 728231), and Ingenuity Flex (Model Number: 728317). These units were distributed worldwide, including the US and various countries. The devices were sold from various dates prior to the recall.
The patient support table may descend unexpectedly to the lowermost position due to a component misalignment in the ball screw. This poses a risk of injury to patients during procedures.
No specific injuries or incidents have been reported as of the recall date. The risk level remains classified as high due to the potential for serious injury.
Patients and healthcare providers should immediately stop using the affected devices. Contact Philips North America or your healthcare provider for specific instructions on the recall.
For further assistance, call Philips North America at their designated customer service number or visit their official website.
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