Quick Facts at a Glance
- Recall Date
- August 13, 2025
- Hazard Level
- HIGH
- Brand
- Philips
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Philips
- Product type
- CT Scanner
- Model numbers
- CT 6000, Model Number: 728307, UDI-DI: 00884838104600, Serial Numbers: 87150, 87169, 87118, 87168, 87166, 87164
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 13, 2025
Reported by FDA DEVICE
October 1, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
About This Product
CT scanners are medical imaging devices used to diagnose a wide range of conditions. The Philips CT 6000 is a diagnostic imaging system used in hospital settings.
Why This Is Dangerous
A misaligned ball screw after replacement can cause the patient table to descend unexpectedly, potentially compromising patient safety during scanning.
Industry Context
This recall is not presented as part of a broader industry pattern in the provided information.
Real-World Impact
Hospitals and clinics must halt use of affected scanners until advised by Philips. The recall could affect diagnostic workflows and patient throughput.
Practical Guidance
How to identify if yours is affected
- Identify if you own a Philips CT 6000 with Model 728307 by checking the device label, user manual, and service records.
- Review the FDA recall notice for official instructions.
Where to find product info
Recall notices and service bulletins from Philips and the FDA enforcement page (recall number Z-2604-2025).
What timeline to expect
No remediation timeline is provided in the notice.
If the manufacturer is unresponsive
- Escalate to hospital risk management or biomedical engineering.
- Document all communications with Philips and the facility.
- Consider filing a complaint with FDA if the company is unresponsive.
How to prevent similar issues
- Ensure clear lines of communication with the vendor for post-replacement checks.
Documentation advice
Keep copies of the recall notice, service communications, serial numbers, and UDI-DI. Photograph labels and document any steps taken in response.
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Product Details
Model: CT 6000, Model Number 728307. UDI-DI: 00884838104600. Serial Numbers: 87150, 87169, 87118, 87168, 87166, 87164. Quantity: 6 units. Distribution: Worldwide, including US nationwide and numerous countries listed by FDA. Sold date and price not specified. Manufacturer: Philips North America LLC.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Worldwide distribution including US
- Status: ACTIVE; Hazard level: HIGH
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Safety Guide
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