Philips recalled 24 CT systems on August 13, 2025, due to a risk of the patient support table descending unexpectedly. The issue stems from a misalignment in a component after replacement. Health providers must stop using these devices immediately.
The patient support table (couch) may descend unexpectedly to the lowermost position due to a component (ball screw) misalignment after a replacement.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
The recall involves Philips CT systems labeled Ingenuity Core128 / Elite China, Model Number: 728324. These units were distributed worldwide, including in the US and multiple countries. The models affected include serial numbers ranging from 336817 to 337090.
The patient support table may descend to its lowest position unexpectedly due to a ball screw misalignment. This poses a high risk to patients during procedures.
There are no specific reported incidents or injuries associated with this recall at this time. The potential for injury remains due to the malfunction.
Stop using the affected CT systems immediately. Follow the recall instructions provided by Philips. Contact Philips North America LLC or your healthcare provider for further instructions.
For more details, visit the FDA recall page at https://www.accessdata.fda.gov/scripts/enforcement/enforce_rpt-Product-Tabs.cfm?recall_number=Z-2602-2025. Philips North America LLC can be contacted for support.
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