HIGH

Philips Pinnacle3 Recall: 810 Units Over ROI Image Error in 2025

Philips Medical Systems recalled 810 Pinnacle Radiation Therapy Planning System units nationwide to healthcare providers. A software issue may cause an image error of the Region of Interest for HFP, FFS, and FFP orientations. Hospitals and clinics should stop using the software immediately and follow the manufacturer’s instructions.

Quick Facts at a Glance

Recall Date
August 5, 2025
Hazard Level
HIGH
Brand
Philips Medical Systems
Category
Health & Personal Care
Sold At
Unknown
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

Due to a software issue, there is a potential image error of the Region of Interest for expansion/contraction for HFP (Head First Prone), FFS (Feet First Supine) and FFP (Feet First Prone) orientations.

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips Medical Systems (Cleveland) Inc or your healthcare provider for instructions. Notification method: Letter

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About This Product

Pinnacle3 is a radiation therapy planning software used to support treatment planning for disease processes using photon, electron, and brachytherapy techniques. It includes modules like Multimodality Simulation Workspace and Pinnacle TumorLOC.

Why This Is Dangerous

The defect is a ROI image error during expansion/contraction for specific patient orientations. This may compromise dose calculations or treatment plan accuracy.

Industry Context

This recall is not described as part of a broader industry pattern.

Real-World Impact

Hospitals and clinics may need to halt certain planning activities until the software is corrected, potentially affecting scheduling and treatment planning integrity.

Practical Guidance

How to identify if yours is affected

  1. Verify model numbers against 870258, 870226, 870227, 870218, 870200
  2. Review UDI codes if available in the recall documentation
  3. Check for recall notification letters and vendor updates on ROI-related patches or fixes

Where to find product info

UDI codes and model numbers are listed in the recall notice and vendor communications. Healthcare providers should reference internal asset registers and procurement records.

What timeline to expect

Remediation timelines vary by facility; expect weeks for patches, verification, and validation.

If the manufacturer is unresponsive

  • Escalate to hospital compliance or biomedical engineering
  • Contact your equipment vendor’s support line via official channels
  • If needed, file a consumer safety complaint with the appropriate agency

How to prevent similar issues

  • Implement formal software validation and ROI verification steps after patches
  • Maintain an auditable change log for planning software
  • Confirm with the vendor before deploying plan changes
  • Keep vendor contact information and recall notices accessible

Documentation advice

Keep copies of the recall notice, correspondence with the vendor, patch notes, validation results, and any downtime records.

Product Details

- Models: 870258, 870226, 870227, 870218, 870200 - Product: Pinnacle3 Radiation Therapy Planning System software with Multimodality Simulation Workspace 18.0.5; Pinnacle TumorLOC 16.2, 16.2.1, 16.0.2, 14.0 variants - Where sold: U.S. nationwide distribution to healthcare providers - When sold: Unknown - Price: Unknown - Quantity recalled: 810 (350 U.S. and 460 outside the U.S.)

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • 810 total units recalled
  • 350 U.S. units, 460 outside U.S.
  • Models: 870258, 870226, 870227, 870218, 870200
  • Recall date: 2025-08-05
  • Report date: 2025-09-24
  • Hazard: ROI image error for HFP, FFS, FFP orientations

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Classification

Product TypePinnacle3 Radiation Therapy Planning System software
Sold At
Unknown

Product Details

Model Numbers
870258
870226
870227
870218
870200
Affected States
ALL
Report Date
September 24, 2025
Recall Status
ACTIVE

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