Viewrail recalls the electronic LED module E2-WR used with floating stairs and rails after a fire hazard was identified. The recall covers modules located inside the metal stringer tube at the back of the stairs. The recall was announced by the CPSC on 2025-08-14. Consumers should stop using the module and contact Viewrail for a replacement or refund.
The LED module can overheat, causing it to melt, posing a fire hazard.
Consumers should stop using the product immediately and return it for a full refund. Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.. Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Available options: Refund, Replace
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Viewrail provides LED lighting modules for floating stairs and rails. The module controls stair lighting as part of customizable stair systems.
Overheating can cause the module to melt, creating a fire hazard inside or behind the stringer tube.
This recall is not described as part of a broader industry pattern in the data.
Immediate use cessation is required to prevent fire risk. Replacements are provided at no cost or refunds issued for the module.
Visit https://www.viewrail.com/recall for details or contact Viewrail support.
Technician visit and replacement typically occur after scheduling; refunds processed based on purchase price within stated policy.
Keep recall notice, purchase receipts, photos of module and serials, and records of all communications with Viewrail.
Product: Electronic LED module. Model: E2-WR. Location: inside metal stringer tube on back of floating stairs and rails. Sold with LED lighting upon request. Recall date: 2025-08-14. Brand: Viewrail.
No specific incident counts or injuries are provided in the data.
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