Viewrail Recalls LED Modules Due to Fire Hazard Risk
Viewrail recalled electronic LED modules on August 14, 2025, due to a fire hazard. The model "E2-WR" can overheat and melt, posing risks to consumers. Affected modules were sold from August 2023 through June 2025 for about $80.
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Hazard Information
The LED module can overheat, causing it to melt, posing a fire hazard.
What You Should Do
Consumers should stop using the product immediately and return it for a full refund. Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.. Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Available options: Refund, Replace
Product Details
The recall involves electronic LED modules used for lighting with floating stairs and rails. The modules are rectangular, white, and have the model number "E2-WR" on the front. They were sold along with floating stairs and/or rails with LED lighting.
The Hazard
The LED modules can overheat, leading to melting and a fire hazard. This poses a serious risk to property safety.
Reported Incidents
No injuries or incidents have been reported at this time. Consumers are urged to take this hazard seriously.
What to Do
Stop using the product immediately. Consumers can return the module for a full refund or schedule a technician visit for a free replacement.
Contact Information
Contact Viewrail at 1-888-500-2151 or via email at info@viewrail.com. For more information, visit https://www.viewrail.com/recall.
Key Facts
- Recall date: August 14, 2025
- Model number: E2-WR
- Sold for about $80
- Overheating risk
- Full refund or replacement available