Viewrail recalled electronic LED modules on August 14, 2025, due to a fire hazard. The model "E2-WR" can overheat and melt, posing risks to consumers. Affected modules were sold from August 2023 through June 2025 for about $80.
The LED module can overheat, causing it to melt, posing a fire hazard.
Consumers should stop using the product immediately and return it for a full refund. Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.. Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Available options: Refund, Replace
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The recall involves electronic LED modules used for lighting with floating stairs and rails. The modules are rectangular, white, and have the model number "E2-WR" on the front. They were sold along with floating stairs and/or rails with LED lighting.
The LED modules can overheat, leading to melting and a fire hazard. This poses a serious risk to property safety.
Stop using the product immediately. Consumers can return the module for a full refund or schedule a technician visit for a free replacement.
Contact Viewrail at 1-888-500-2151 or via email at info@viewrail.com. For more information, visit https://www.viewrail.com/recall.
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