What should I do if I own the Viewrail E2-WR LED module?

Stop using the module immediately. Contact Viewrail for a free replacement by technician or a refund for the module. Use the recall page for contact options.

How will the replacement be performed?

A Viewrail technician will visit your home to replace the LED module at no cost.

Will I get a refund if I do not have a receipt?

Refund will be the module's sales price if no receipt is provided.

Is there a deadline to schedule service?

No deadline is specified in the recall data; contact Viewrail to arrange service.

Are there risks other than fire?

The recall specifies fire hazard due to overheating and melting of the module.

Where can I find more information?

Visit the Viewrail recall page at https://www.viewrail.com/recall or call (888) 500-2151.

Can I continue using other Viewrail LED components?

Only the E2-WR module is recalled; assess other components with caution and contact Viewrail for guidance.

What if I purchased multiple modules?

Request refunds for all recalled modules or arrange replacements through the technician visit.

What is the estimated timeline for service or refunds?

Timeline details are not specified; delays may occur during scheduling and processing.

Do recalls affect non-LED components of Viewrail systems?

The recall specifically covers the E2-WR LED module.

Viewrail Recalls LED Control Module for Floating Stairs Over Fire Hazard

Quick Facts at a Glance

Recall Date: August 14, 2025
Hazard Level: HIGH
Brand: Viewrail
Category: Home & Garden
Sold At: Unknown
At-Risk Groups: GENERAL

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: Viewrail
Product type: Electronic LED Module
Model numbers: E2-WR
Sold at: Unknown

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
August 14, 2025
Reported by CPSC
August 14, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

The recalled module is located inside the metal tubing supporting the stairs

Hazard Information

The LED module can overheat, causing it to melt, posing a fire hazard.

What You Should Do

Consumers should stop using the product immediately and return it for a full refund. Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.. Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.. Available options: Refund, Replace

About This Product

Viewrail provides LED lighting modules for floating stairs and rails. The module controls stair lighting as part of customizable stair systems.

Why This Is Dangerous

Overheating can cause the module to melt, creating a fire hazard inside or behind the stringer tube.

Industry Context

This recall is not described as part of a broader industry pattern in the data.

Real-World Impact

Immediate use cessation is required to prevent fire risk. Replacements are provided at no cost or refunds issued for the module.

Practical Guidance

How to identify if yours is affected

Locate the LED control module inside the metal stringer tube on the back of the stairs.
Look for model number E2-WR on the front of the module.
If you cannot locate the module, contact Viewrail for guidance.

Where to find product info

Visit https://www.viewrail.com/recall for details or contact Viewrail support.

What timeline to expect

Technician visit and replacement typically occur after scheduling; refunds processed based on purchase price within stated policy.

If the manufacturer is unresponsive

Document contacts and responses.
Escalate to consumer protection agencies if needed.

How to prevent similar issues

Regularly inspect LED modules within stringer tubes for signs of melting or damage.
Only use modules supplied by Viewrail or approved replacements.
Keep the area free of combustibles and ensure proper ventilation.

Documentation advice

Keep recall notice, purchase receipts, photos of module and serials, and records of all communications with Viewrail.

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Product Details

Product: Electronic LED module. Model: E2-WR. Location: inside metal stringer tube on back of floating stairs and rails. Sold with LED lighting upon request. Recall date: 2025-08-14. Brand: Viewrail.