Is my Werner Multi-Max Pro ladder recalled?

Check if your ladder is model ALMP-20IAA or ALMP-24IAA and verify the presence of the blue label with the Werner name. If so, stop using it and contact Werner for a refund.

How do I get a refund?

Call 888-624-1907 or visit www.wernerco.com/recalls to start the refund. You must dispose of the ladder per Werner's disposal instructions to receive the refund.

What should I do if the ladder is already in use?

Stop using it immediately and move to a safe area. Do not attempt to adjust the locking mechanism.

How long will the refund take?

Werner states refunds are issued by check after disposal is completed.

Where can I find disposal instructions?

Disposal instructions are provided after you register at www.wernerco.com/recalls.

Who is affected by this recall?

Consumers who own Werner 20' and 24' Multi-Max Pro ladders with model numbers ALMP-20IAA or ALMP-24IAA.

Is support available outside business hours?

Phone support is Monday through Friday, 8:30 a.m. to 6 p.m. ET.

Will Werner replace rather than refund?

Werner is offering refunds only according to the recall notice.

Where can I view the recall details?

Details are available at www.wernerco.com/recalls and the CPSC page linked in the notice.

What should I do with the ladder after disposal?

Dispose as instructed during recall registration; Werner will issue refund after disposal.

Werner Recalls 20' and 24' Multi-Max Pro Ladders for Fall Hazard (2025)

Quick Facts at a Glance

Recall Date: August 14, 2025
Hazard Level: MEDIUM
Brand: Werner
Category: Tools & Hardware
Sold At: Multiple Retailers
At-Risk Groups: GENERAL, PREGNANT

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: Werner
Product type: Multi-Purpose Ladder
Model numbers: ALMP-20IAA, ALMP-24IAA
UPC codes: 051751143171, 051751143188
Colors: Silver, Blue
Sizes: 20-foot, 24-foot
Sold at: Multiple Retailers

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
August 14, 2025
Reported by CPSC
August 14, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Recalled Werner 20’ and 24’ Multi-Max Pro Multi-Purpose Ladder label

Hazard Information

The ladders' locking mechanism can jam and not fully lock into place, posing a fall hazard.

What You Should Do

return it for a full refund. Werner toll-free at 888-624-1907 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email at ladder@realtimeresults.net, or online at http://www.wernerco.com/recalls or at www.wernerco.com and click on "Recalls" at the bottom of the page for more information.. Consumers should immediately stop using the recalled ladders and contact Werner to receive a full refund. Consumers should register at http://www.wernerco.com/recalls to receive details on how to dispose of the recalled ladder. Once disposal is complete, Werner will issue a full refund in the form of a check.. Available options: Refund

About This Product

The Werner Multi-Max Pro ladders are a family of multi-position ladders designed for various heights and reach, commonly used in construction and home improvement.

Why This Is Dangerous

A locking mechanism can jam and fail to lock the ladder sections, increasing the risk of a fall when in use at elevated heights.

Industry Context

This recall is not described as part of a broader industry-wide pattern in the provided data.

Practical Guidance

How to identify if yours is affected

Check for model ALMP-20IAA on the label
Check for model ALMP-24IAA on the label
Look for the blue label with the oval Werner logo and the text MULTI MAX PRO
Note the long black rope in the back section as a distinguishing feature

Where to find product info

Visit www.wernerco.com/recalls for disposal and refund instructions. The official recall page is linked from CPSC.

What timeline to expect

Refunds issued after disposal, typically within 4-8 weeks pending processing

If the manufacturer is unresponsive

Document all communication
File a consumer protection complaint if the company stalls
Contact the CPSC for guidance

How to prevent similar issues

Inspect ladders for locking mechanism reliability during setup
Replace damaged ladders with OSHA-compliant models
Register for recall updates at www.wernerco.com/recalls
Consider safer alternatives from reputable brands

Documentation advice

Keep all correspondence, disposal receipts, and photos of the ladder and labeling

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Product Details

Product: Werner 20' and 24' Multi-Max Pro multi-purpose ladders. Sold nationwide in silver with a blue top and a blue side-label. Model numbers ALMP-20IAA and ALMP-24IAA. Distinguishing feature includes a long black rope in the back section. Recall date: 2025-08-14. Remedy: full refund via Werner. Contact: 888-624-1907; ladder@realtimeresults.net; www.wernerco.com/recalls.