HIGH

Ford Explorer 2025 Recalled for Powertrain PCM Software Issue (25S35)

Ford recalled certain 2025 Explorer SUVs due to a powertrain control module software fault. The PCM may reset while driving, potentially damaging the park system or causing an engine stall. Dealers will perform a free software update after owner letters were mailed on June 6, 2025.

Quick Facts at a Glance

Recall Date
November 4, 2025
Hazard Level
HIGH
Brand
Ford
Category
Vehicles & Parts
Sold At
Unknown
At-Risk Groups
GENERAL

Hazard Information

A damaged park system can result in a vehicle rollaway when the vehicle is placed in park without the parking brake applied. An engine stall while driving can result in a sudden loss of drive power. Either of these scenarios can increase the risk of a crash.

What You Should Do

Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35.

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About This Product

The Ford Explorer is a midsize SUV used for family and daily commuting. Owners rely on the vehicle for everyday transport.

Why This Is Dangerous

A PCM software reset can damage the park system or cause an engine stall, potentially leading to a crash or loss of propulsion.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

Owners should schedule the free software update promptly to reduce crash risk and avoid vehicle rollaway or stalls during driving.

Practical Guidance

How to identify if yours is affected

  1. Verify recall 25S35 on the VIN lookup page at NHTSA or contact Ford to confirm eligibility.
  2. Check for a recall notice and the dealer appointment schedule.
  3. Locate your VIN on the driver’s door jamb or vehicle title to confirm recall status.

Where to find product info

NHTSA recall page for 25V239000 or Ford customer service

What timeline to expect

Typically 4-6 weeks for scheduling and completing the PCM software update.

If the manufacturer is unresponsive

  • Document all communications with the dealer and Ford.
  • File a complaint with NHTSA if the dealer is unresponsive.
  • Consider contacting consumer protection agencies for recourse.

How to prevent similar issues

  • Register your VIN with Ford and NHTSA recall databases.
  • Keep vehicles updated with recall notices.
  • When purchasing used vehicles, check recall status for the VIN.
  • Always verify access to authorized Ford service centers for updates.

Documentation advice

Keep the recall notice, VIN, dealer receipts, and any correspondence. Take photos of the vehicle and service records.

Product Details

Year: 2025 Make: FORD Model: EXPLORER Manufacturer: Ford Motor Company Recall Number: 25S35 Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE Notes: Owner notification letters mailed June 6, 2025 Vehicle type: SUV Quantity affected: Unknown Where sold: Unknown Estimated price range: Unknown

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • Recall 25S35 affecting 2025 Explorer SUVs
  • Letters mailed June 6, 2025
  • Remedy: free PCM software update by dealer
  • Hazard: PCM reset can damage park system or stall engine, increasing crash risk
  • Status: ACTIVE
  • Agency: NHTSA recall page 25V239000

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: How to Report an Unsafe Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
ELECTRICALFALLCRUSHINGOTHER

Product Classification

Product Details

Brand
Model Numbers
Explorer
Report Date
November 4, 2025
Recall Status
ACTIVE

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