Quick Facts at a Glance
- Recall Date
- November 4, 2025
- Hazard Level
- HIGH
- Brand
- Ford
- Category
- Vehicles & Parts
- Sold At
- Unknown
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from National Highway Traffic Safety Administration; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Ford
- Product type
- Ford Explorer SUV
- Model numbers
- Explorer
- Sold at
- Unknown
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
November 4, 2025
Reported by NHTSA
November 4, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
A damaged park system can result in a vehicle rollaway when the vehicle is placed in park without the parking brake applied. An engine stall while driving can result in a sudden loss of drive power. Either of these scenarios can increase the risk of a crash.
What You Should Do
Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S35.
About This Product
The Ford Explorer is a midsize SUV used for family and daily commuting. Owners rely on the vehicle for everyday transport.
Why This Is Dangerous
A PCM software reset can damage the park system or cause an engine stall, potentially leading to a crash or loss of propulsion.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Owners should schedule the free software update promptly to reduce crash risk and avoid vehicle rollaway or stalls during driving.
Practical Guidance
How to identify if yours is affected
- Verify recall 25S35 on the VIN lookup page at NHTSA or contact Ford to confirm eligibility.
- Check for a recall notice and the dealer appointment schedule.
- Locate your VIN on the driver’s door jamb or vehicle title to confirm recall status.
Where to find product info
NHTSA recall page for 25V239000 or Ford customer service
What timeline to expect
Typically 4-6 weeks for scheduling and completing the PCM software update.
If the manufacturer is unresponsive
- Document all communications with the dealer and Ford.
- File a complaint with NHTSA if the dealer is unresponsive.
- Consider contacting consumer protection agencies for recourse.
How to prevent similar issues
- Register your VIN with Ford and NHTSA recall databases.
- Keep vehicles updated with recall notices.
- When purchasing used vehicles, check recall status for the VIN.
- Always verify access to authorized Ford service centers for updates.
Documentation advice
Keep the recall notice, VIN, dealer receipts, and any correspondence. Take photos of the vehicle and service records.
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Product Details
Year: 2025 Make: FORD Model: EXPLORER Manufacturer: Ford Motor Company Recall Number: 25S35 Component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE Notes: Owner notification letters mailed June 6, 2025 Vehicle type: SUV Quantity affected: Unknown Where sold: Unknown Estimated price range: Unknown
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Recall 25S35 affecting 2025 Explorer SUVs
- Letters mailed June 6, 2025
- Remedy: free PCM software update by dealer
- Hazard: PCM reset can damage park system or stall engine, increasing crash risk
- Agency: NHTSA recall page 25V239000
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