Mercedes-Benz USA is recalling 2023-2025 EQS and EQE models, including the EQS SUV 580 4MATIC, to fix a battery-management software defect. The software may cause the high-voltage battery to shut down, potentially resulting in a loss of drive power. Owner notification letters were mailed July 5, 2024. Dealers will update the battery management system software free of charge. Owners should contact
A sudden loss of drive power increases the risk of a crash.
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
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This recall affects Mercedes-Benz EQS and EQE models using a high-voltage battery in SUVs and sedans. Owners purchase these vehicles for electric driving, luxury, and performance.
A faulty Battery Management System software can cause the high-voltage battery to shut down, potentially leading to a loss of drive power.
This recall is not part of a broader industry pattern.
Drivers could experience an unexpected loss of propulsion, increasing crash risk and potential vehicle immobilization during operation.
VIN check at safercar.gov/recalls or MBUSA recall page; recall number MBUSA 2024060002
Software update will be scheduled at a Mercedes-Benz dealer and completed at no charge
Keep owner letter, VIN, service records, and receipts from the software update
Models involved include 2024 EQE 350 4MATIC, EQE 350, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC. Vehicle Information: Year 2025, Make MERCEDES-BENZ, Model EQS SUV 580 4MATIC. Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE.
No injuries or incidents have been reported.
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