Quick Facts at a Glance
- Recall Date
- April 5, 2026
- Hazard Level
- HIGH
- Brand
- Mercedes-Benz
- Category
- Vehicles & Parts
- Sold At
- Unknown
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from National Highway Traffic Safety Administration; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Mercedes-Benz
- Product type
- Electric Vehicle Battery Management System Software
- Model numbers
- EQS SUV 580 4MATIC
- Sold at
- Unknown
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
April 5, 2026
Reported by NHTSA
April 5, 2026
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
A sudden loss of drive power increases the risk of a crash.
What You Should Do
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
About This Product
This recall affects Mercedes-Benz EQS and EQE models using a high-voltage battery in SUVs and sedans. Owners purchase these vehicles for electric driving, luxury, and performance.
Why This Is Dangerous
A faulty Battery Management System software can cause the high-voltage battery to shut down, potentially leading to a loss of drive power.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Drivers could experience an unexpected loss of propulsion, increasing crash risk and potential vehicle immobilization during operation.
Practical Guidance
How to identify if yours is affected
- Check if your vehicle is one of the listed models and model years
- Locate your VIN and compare with recall coverage
- Look for MBUSA recall notice 2024060002 and visit safercar.gov for confirmation
Where to find product info
VIN check at safercar.gov/recalls or MBUSA recall page; recall number MBUSA 2024060002
What timeline to expect
Software update will be scheduled at a Mercedes-Benz dealer and completed at no charge
If the manufacturer is unresponsive
- Escalate to MBUSA customer service
- File a complaint with NHTSA if the dealer does not respond within a reasonable period
How to prevent similar issues
- Regularly check recall status for vehicles and ensure software is up to date
- Ask dealers to install any recall-related updates promptly
- Maintain service records and recall communications
Documentation advice
Keep owner letter, VIN, service records, and receipts from the software update
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Product Details
Models involved include 2024 EQE 350 4MATIC, EQE 350, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC. Vehicle Information: Year 2025, Make MERCEDES-BENZ, Model EQS SUV 580 4MATIC. Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 1) Affected model years: 2023-2025 EQS/EQE models including EQS SUV 580 4MATIC
- 2) Recall number: MBUSA 2024060002; NHTSA ID 24V372000
- 3) Hazard: high-voltage battery software may shut down and cause loss of drive power
- 4) Remedy: free software update performed by Mercedes-Benz dealers
- 5) Owner notification: letters mailed July 5, 2024
- 6) Status: ACTIVE; recall date 2026-04-05; country of origin unknown for this filing
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Safety Guide
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