Apollo recalled 2,000 Apollo City 2024 electric scooters sold by Apollo. A weld-line crack can cause the stem to break, creating fall and injury hazards. Owners should stop riding immediately and contact Apollo for a free stem replacement.
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
Apollo toll-free at 888-501-8862 from 9 a.m. to 5 p.m. ET Monday through Friday, email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-city/recall or at www.apolloscooters.co and click on "Apollo City 2024 Recall" located at the bottom of the page.. Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair location so they can replace the stem on the recalled scooter free of charge. Consumers can go to https://apolloscooters.co/pages/locations-near-you to find the closest service repair location.. Available options: Replace
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The Apollo City 2024 is a dual-motor electric scooter capable of high speeds, used for urban commuting. The recall targets a specific set of serial numbers.
A welded line in the scooter’s stem can crack, leading to stem failure and a fall risk during use. The defect presents a risk during operation and maintenance of the scooter.
This recall is not part of a broader industry pattern.
Owners must stop using affected scooters to reduce fall risk. Replacement stems are provided at no cost and through Apollo service locations, potentially causing inconvenience and a service visit.
Serial number on bottom of deck; Apollo App can verify eligibility.
Replacement stems are provided at service locations. Expect 4-8 weeks for processing and replacement scheduling.
Keep photos of serial numbers, purchase receipts, and correspondence with Apollo.
Model: City 2024. Serial numbers: 4202240300001–4202240301236 and 4202240400001–4202240400764. Sold through Apollo's official channels. Sold from unknown date. Price information not provided.
No injuries or incidents have been reported.
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