Quick Facts at a Glance
- Recall Date
- July 24, 2025
- Hazard Level
- MEDIUM
- Brand
- Apollo
- Category
- Vehicles & Parts
- Sold At
- Unknown
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Apollo
- Product type
- Dual-Motor Electric Scooter
- Model numbers
- City 2024
- Sold at
- Unknown
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
July 24, 2025
Reported by CPSC
July 24, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
What You Should Do
Apollo toll-free at 888-501-8862 from 9 a.m. to 5 p.m. ET Monday through Friday, email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-city/recall or at www.apolloscooters.co and click on "Apollo City 2024 Recall" located at the bottom of the page.. Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair location so they can replace the stem on the recalled scooter free of charge. Consumers can go to https://apolloscooters.co/pages/locations-near-you to find the closest service repair location.. Available options: Replace
About This Product
The Apollo City 2024 is a dual-motor electric scooter capable of high speeds, used for urban commuting. The recall targets a specific set of serial numbers.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Owners must stop using affected scooters to reduce fall risk. Replacement stems are provided at no cost and through Apollo service locations, potentially causing inconvenience and a service visit.
Practical Guidance
How to identify if yours is affected
- Locate the serial number on the bottom of the scooter deck.
- Open the Apollo App to verify the serial number if needed.
- Compare the number to the recall ranges listed.
Where to find product info
Serial number on bottom of deck; Apollo App can verify eligibility.
What timeline to expect
Replacement stems are provided at service locations. Expect 4-8 weeks for processing and replacement scheduling.
If the manufacturer is unresponsive
- Document all attempts to contact Apollo.
- If Apollo is slow to respond, file a complaint with consumer protection agencies or seek guidance from local authorities.
How to prevent similar issues
- Check serial numbers before use after purchasing an electric scooter.
- Register products with the manufacturer for recall alerts.
Documentation advice
Keep photos of serial numbers, purchase receipts, and correspondence with Apollo.
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Product Details
Model: City 2024. Serial numbers: 4202240300001–4202240301236 and 4202240400001–4202240400764. Sold through Apollo's official channels. Sold from unknown date. Price information not provided.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 2,000 total units recalled
- Serial located on bottom of deck
- Serial check via Apollo App
- Free stem replacement available
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Safety Guide
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