Quick Facts at a Glance
- Recall Date
- December 8, 2025
- Hazard Level
- HIGH
- Brand
- Securitas Healthcare
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Securitas Healthcare
- Product type
- Emergency Call Station
- Model numbers
- CSK200-900
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 8, 2025
Reported by FDA DEVICE
January 14, 2026
RecallRadar source check
January 21, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Securitas Healthcare LLC or your healthcare provider for instructions. Notification method: Letter
About This Product
The Arial 900 MHz Call Station is a medical device used for emergency communication in healthcare settings. It is critical for alerting healthcare providers in emergencies.
Why This Is Dangerous
The firmware issue prevents the device from sending low battery alerts, which can lead to unexpected battery failure and loss of emergency communication capabilities.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Failure to receive low battery alerts could put users in danger by leaving them without emergency communication when it is needed most.
Practical Guidance
How to identify if yours is affected
- Check the model number CSK200-900.
- Verify the firmware version is 1.6.3.
- Ensure the purchase date falls between January 1, 2023, and June 26, 2024.
Where to find product info
The model number and firmware version can typically be found on the device's label or in the user manual.
What timeline to expect
The refund processing timeline is expected to be 4-8 weeks after the return is initiated.
If the manufacturer is unresponsive
- Document all attempts to contact Securitas Healthcare.
- Follow up with a written complaint via certified mail if no response is received.
How to prevent similar issues
- Look for medical devices with robust battery monitoring features.
- Choose products from reputable brands with strong safety records.
- Avoid devices that do not provide clear communication of battery status.
Documentation advice
Keep a copy of your recall notification letter and any correspondence with the manufacturer for your records.
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Product Details
The recall involves Arial 900 MHz Call Station, Model Number CSK200-900, Firmware version 1.6.3. These units were sold from January 1, 2023, to June 26, 2024.
Key Facts
- Quantity recalled: 5,627 units
- Recall date: December 8, 2025
- Firmware version affected: 1.6.3
- Distribution: Worldwide, including the US and Canada
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Safety Guide
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