Securitas Healthcare recalled 1,898 units of the Arial 900 MHz Call Station on December 8, 2025. A firmware issue may prevent low battery alerts, posing a risk of battery failure. Users should stop using the device immediately and follow recall instructions.
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Securitas Healthcare LLC or your healthcare provider for instructions. Notification method: Letter
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The Arial 900 MHz Call Station is used in healthcare settings for emergency communication. It allows users to alert healthcare staff in case of emergencies, making it crucial for patient safety.
The firmware issue prevents timely low battery alerts, which could lead to the device failing when needed most. This poses a significant risk in emergency situations.
This recall is not part of a broader industry pattern.
Users of the affected Call Stations may be left without critical emergency communication if the battery fails unexpectedly.
The model number and firmware version are typically located on the bottom or back of the device.
Expect a refund processing timeline of approximately 4-6 weeks after returning the product.
Keep records of all communications, return receipts, and any photos of the product for your documentation.
The recalled product is the Arial 900 MHz Call Station, Model Number CSK200-900MR, with Firmware version 1.6.3. These devices were sold between January 1, 2023, and June 26, 2024, with a total quantity of 1,898 units distributed worldwide, including the U.S. and Canada.
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