Quick Facts at a Glance
- Recall Date
- December 8, 2025
- Hazard Level
- HIGH
- Brand
- Securitas Healthcare
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Securitas Healthcare
- Product type
- Call Station
- Model numbers
- CSK200-900MR
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 8, 2025
Reported by FDA DEVICE
January 14, 2026
RecallRadar source check
January 21, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Securitas Healthcare has become aware of a firmware issue in the Call Stations in the Affected Lots that may cause Call Stations in the Affected Lots to (1) not transmit a low battery alert to the Arial Wireless Emergency Call System prior to battery failure, or (2) not transmit a low battery alert to the Arial Wireless Emergency Call system at least seven (7) days prior to the battery failing.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Securitas Healthcare LLC or your healthcare provider for instructions. Notification method: Letter
About This Product
The Arial 900 MHz Call Station is used in healthcare settings for emergency communication. It allows users to alert healthcare staff in case of emergencies, making it crucial for patient safety.
Why This Is Dangerous
The firmware issue prevents timely low battery alerts, which could lead to the device failing when needed most. This poses a significant risk in emergency situations.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Users of the affected Call Stations may be left without critical emergency communication if the battery fails unexpectedly.
Practical Guidance
How to identify if yours is affected
- Check the model number: CSK200-900MR
- Verify the firmware version: 1.6.3
- Inspect the purchase date to ensure it falls between January 1, 2023, and June 26, 2024.
Where to find product info
The model number and firmware version are typically located on the bottom or back of the device.
What timeline to expect
Expect a refund processing timeline of approximately 4-6 weeks after returning the product.
If the manufacturer is unresponsive
- Contact Securitas Healthcare again via phone or email.
- Document all correspondence attempts.
- Consider filing a complaint with the CPSC if there is no response.
How to prevent similar issues
- Look for medical devices with robust safety certifications.
- Research product reviews focusing on reliability and safety features.
- Ensure any medical alert system has a clear battery life indicator.
Documentation advice
Keep records of all communications, return receipts, and any photos of the product for your documentation.
Get instant alerts for Health & Personal Care recalls
Be the first to know. Free instant alerts to your inbox.
Product Details
The recalled product is the Arial 900 MHz Call Station, Model Number CSK200-900MR, with Firmware version 1.6.3. These devices were sold between January 1, 2023, and June 26, 2024, with a total quantity of 1,898 units distributed worldwide, including the U.S. and Canada.
Key Facts
- Recalled model: CSK200-900MR
- Worldwide distribution including U.S. and Canada
Browse More Recalls
Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
Read: What to Do When You Find a Recalled ProductGet Alerts for Health & Personal Care Recalls
Get instant alerts for recalls that affect you. Free forever.
