Hisense recalled Babysense Max View baby monitors on February 26 after reports of overheating display units. The recall affects model VBM55, with incidents of sparking during charging. Consumers should stop using the device immediately and contact Hisense for a replacement.
The display or "parent" unit of the Max View baby monitors can overheat and/or spark when charging, posing a fire hazard to consumers.
Hisense toll-free at (833) 689-2652 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@recallsecure.com or online at www.recallsecure.com or www.babysensemonitors.com and click on "Product Recalls" at the top of the page for more information.. Consumers should stop using the display unit of the Max View baby monitors immediately and contact Hisense for a free replacement display unit that does not pose a fire hazard.. Available options: Replace
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The Babysense Max View Baby Monitor allows parents to see and hear their infants from a distance. Parents typically use this device to ensure their child's safety during sleep or playtime.
The overheating issue occurs in the display unit when it is charging, creating a risk of fire. This defect endangers both the device and the surrounding environment.
This recall is not part of a broader industry pattern.
Consumers face potential fire hazards, necessitating immediate action to replace the affected units.
The model number is located on the product identification label on the back of the display unit.
Expect a replacement to be processed within 4-6 weeks after contacting Hisense.
Keep a record of your purchase, any incident reports, and correspondence with the manufacturer.
The recall involves the Babysense Max View Baby Monitor, model number VBM55. The display unit features "5.5" HD 1080P" on the upper left side and the "babysense" logo on the lower part of the screen. It was sold at multiple retailers.
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