What should I do if I have a HEZI power strip?

Stop using the HEZI power strip immediately and contact HEZI HOME for a full refund.

How can I identify if my power strip is affected by the recall?

Check for a gray or yellow metal enclosure with eight black plastic receptacles. If your power strip matches this description, it is part of the recall.

Where can I get more information about the recall?

Visit the official CPSC recall page or contact HEZI HOME at 602-804-6830 for assistance.

Is there a refund process for the recalled power strips?

Yes, consumers can return the recalled power strips for a full refund. Contact HEZI HOME for specific instructions.

What are the dangers associated with using the recalled power strips?

The recalled power strips have an ungrounded metal enclosure, posing a serious electrocution hazard if energized.

Are there any reported injuries from the recalled HEZI power strips?

No injuries have been reported at this time, but the potential risk remains high.

How can I contact HEZI for the recall?

You can reach HEZI HOME at 602-804-6830 or email recall_hezi@163.com for further assistance.

What is the urgency of this recall?

Given the high risk of electrocution, immediate action is necessary for consumer safety.

Can I still use my HEZI power strip if it seems fine?

No, you should stop using it immediately to avoid the risk of serious injury or death.

What if I bought the power strip as a gift?

The recall applies to all HEZI power strips, regardless of the purchaser. The recipient should stop using it and seek a refund.

HEZI Power Strips Recalled Over Electrocution Risk

Quick Facts at a Glance

Recall Date: January 15, 2026
Hazard Level: HIGH
Brands: Dongguan Keben Electrical Appliance Co Ltd, of China, HEZI Brand Power Strips, HEZI
Category: Electronics
Sold At: Amazon, Multiple Retailers
At-Risk Groups: GENERAL

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: Dongguan Keben Electrical Appliance Co Ltd, of China, HEZI Brand Power Strips, HEZI
Product type: Power Strip
Colors: gray, yellow
Sold at: Amazon, Multiple Retailers

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
January 15, 2026
Reported by CPSC
January 16, 2026
RecallRadar source check
January 22, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Recalled HEZI brand power strip (yellow)

Hazard Information

The power strips have an ungrounded metal enclosure that poses an electrocution hazard if energized, resulting in serious injury or death.

What You Should Do

return it for a full refund. HEZI HOME toll-free at 602-804-6830 from 8 a.m. to 5 p.m. ET Monday through Friday, email at recall_hezi@163.com, or online at amazon.com/hezi and click "Product Recalls" at the top of the page for more information.. Consumers should stop using the recalled power strips immediately and contact HEZI HOME for a full refund.. Available options: Refund

About This Product

HEZI power strips are designed to provide multiple outlets for electrical devices in homes or offices. They are often used to connect appliances, electronics, and chargers, making them a common household item.

Why This Is Dangerous

The ungrounded metal enclosure can become energized, creating a direct path for electricity to flow through anyone touching it. This poses a significant risk of electrocution.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

Consumers may face significant safety risks if they continue to use these power strips. The urgency for a refund underscores the potential for severe injury or fatality.

Practical Guidance

How to identify if yours is affected

Check if the power strip has a gray or yellow metal enclosure.
Verify that it has eight black plastic receptacles.
Look for a power switch and circuit breaker switch at one end.

Where to find product info

Look for the model number or identifying marks on the underside of the power strip, near the power cord.

What timeline to expect

Expect processing for refunds to take approximately 4-6 weeks after submission.

If the manufacturer is unresponsive

Document your communication attempts with HEZI HOME.
Consider filing a complaint with the CPSC if you do not receive a response.
Reach out to consumer protection agencies for assistance.

How to prevent similar issues

Always check for safety certifications when purchasing power strips.
Avoid using power strips with metal enclosures unless they are properly grounded.
Research brands and read reviews to ensure product reliability.

Documentation advice

Keep records of your purchase, including receipts and any communication with HEZI regarding the recall.

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Product Details

The recall involves HEZI brand power strips with a gray or yellow metal enclosure. Each strip features eight receptacles made of black plastic, a power switch, and a circuit breaker switch. These items were sold primarily through HEZI HOME.