Deale International is recalling CasaClean Handheld Steamers DF-958 sold on HSN for burn risk. The steamers can leak steam or spray boiling water, creating a serious burn hazard. Consumers should stop using the product and contact Deale for a full refund.
The steamers can leak steam or spew hot boiling water, posing a risk of serious burn injury to users.
return it for a full refund. Deale International toll-free at 877-880-6137 from 9 a.m. to 5 p.m. ET, by email at casacleanrecall@thedeale.com, or online at www.thedeale.com/pages/casaclean-safety-recall or www.thedeale.com and click on "RECALL INFORMATION" at the top of the page for more information.. Consumers should immediately stop using the recalled handheld steamers and contact Deale for instructions on how to safely cut the cord near the base of the machine, to provide proof of destruction, and to receive a refund. Consumers must take a photo of the cord that is cut near the base of the machine and upload the photo, along with their contact information, to the Recall Request form at www.thedeale.com/pages/casaclean-safety-recall to receive the refund.. Available options: Refund
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CasaClean Handheld Steamers DF-958 are portable steam cleaning devices intended to remove dirt, grease and limescale in various household areas.
The steam leak or spray of hot water can cause serious burns to users or bystanders in proximity to the device.
This recall is not part of a broader industry pattern.
Consumers must stop using the device, cut the cord as instructed, and submit proof to receive a refund. The recall may involve disposing of the unit.
Model number DF-958 is on the bottom rating sticker. Refer to recall pages for instructions.
Refund processing and instructions will be provided after submission of the Recall Request form.
Keep the recall notice, cord-cut photo, receipts, and all correspondence for records.
Model: DF-958. Sold on: HSN. Sold since: Unknown. Price: Unknown. Colors recalled: white/gray and blue/gray. Components: water tank, cap, valve assembly, hose, hose clamp, exit nozzle. Model number located on a large black bar on the rating sticker on the bottom of the unit.
No injuries or incidents have been reported.
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