Gazelle USA recalled Urban Arrow FamilyNext Pro Cargo E-Bikes on January 29, 2026. The recall affects models with Fidlock buckles that may fail to latch securely. Consumers must stop using these e-bikes immediately and seek repairs.
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.. Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.. Available options: Repair
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The Urban Arrow FamilyNext Pro Cargo E-Bike is designed for transporting children and cargo safely. Parents buy these e-bikes for their practicality and family-friendly features.
The buckle's failure to latch securely can lead to children potentially falling out of the cargo area while riding, risking injury during transport.
This recall is not part of a broader industry pattern.
Consumers are advised to stop using the e-bikes immediately, creating inconvenience for families who rely on these bikes for transport.
The model information can usually be found on a label on the frame or cargo box of the e-bike.
Expect a timeline of 4-6 weeks for the processing of repairs once you contact them.
Keep records of your purchase, communications with the manufacturer, and photos of the product for your records.
The recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes sold in green and black colors. These bicycles measure 105 inches in length and 28 inches wide, featuring an aluminum frame and a reinforced foam cargo box. They were sold for about $9,000 at specialty stores from March 2025 through December 2025.
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