Quick Facts at a Glance
- Recall Date
- January 29, 2026
- Hazard Level
- MEDIUM
- Brands
- Gazelle USA, Individual specialty stores from March 2025 through December 2025 for about $9,000., Urban
- Category
- Vehicles & Parts
- Sold At
- Multiple Retailers
- At-Risk Groups
- CHILDREN
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Gazelle USA, Individual specialty stores from March 2025 through December 2025 for about $9,000., Urban
- Product type
- Cargo E-Bike
- Colors
- green, black
- Sizes
- 105 inches
- Sold at
- Multiple Retailers
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
January 29, 2026
Reported by CPSC
January 29, 2026
RecallRadar source check
February 5, 2026
Consumer action
Use the official remedy and keep documentation.
More Product Images
Hazard Information
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
What You Should Do
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.. Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.. Available options: Repair
About This Product
The Urban Arrow FamilyNext Pro Cargo E-Bike is designed for transporting children and cargo safely. Parents buy these e-bikes for their practicality and family-friendly features.
Why This Is Dangerous
The buckle's failure to latch securely can lead to children potentially falling out of the cargo area while riding, risking injury during transport.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Consumers are advised to stop using the e-bikes immediately, creating inconvenience for families who rely on these bikes for transport.
Practical Guidance
How to identify if yours is affected
- Check the model of your Urban Arrow FamilyNext Pro Cargo E-Bike.
- Look for the Fidlock buckle on the cargo area bench.
- Verify the purchase date between March 2025 and December 2025.
Where to find product info
The model information can usually be found on a label on the frame or cargo box of the e-bike.
What timeline to expect
Expect a timeline of 4-6 weeks for the processing of repairs once you contact them.
If the manufacturer is unresponsive
- Document your communication attempts with Gazelle USA.
- Reach out to the CPSC for additional assistance.
- Consider filing a complaint if no response is received.
How to prevent similar issues
- When purchasing cargo e-bikes, look for those with dual safety buckles.
- Ensure that the product has safety certifications.
- Research consumer reviews for safety issues before buying.
Documentation advice
Keep records of your purchase, communications with the manufacturer, and photos of the product for your records.
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Product Details
The recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes sold in green and black colors. These bicycles measure 105 inches in length and 28 inches wide, featuring an aluminum frame and a reinforced foam cargo box. They were sold for about $9,000 at specialty stores from March 2025 through December 2025.
Key Facts
- Recall date: January 29, 2026
- Injury hazard due to buckle failure
- E-bikes sold for about $9,000
- Stop using immediately
- Free repairs available
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Safety Guide
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