Gazelle USA Recalls Urban Arrow Cargo E-Bikes Due to Injury Hazard
Gazelle USA recalled Urban Arrow FamilyNext Pro Cargo E-Bikes on January 29, 2026. The recall affects models with Fidlock buckles that may fail to latch securely. Consumers must stop using these e-bikes immediately and seek repairs.
Quick Facts at a Glance
- Recall Date
- January 29, 2026
- Hazard Level
- MEDIUM
- Brands
- Gazelle USA, Individual specialty stores from March 2025 through December 2025 for about $9,000., Urban
- Category
- Vehicles & Parts
- Sold At
- Multiple Retailers
- At-Risk Groups
- CHILDREN
Product Images
Hazard Information
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
What You Should Do
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.. Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.. Available options: Repair
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Product Details
The recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes sold in green and black colors. These bicycles measure 105 inches in length and 28 inches wide, featuring an aluminum frame and a reinforced foam cargo box. They were sold for about $9,000 at specialty stores from March 2025 through December 2025.
The Hazard
The Fidlock buckle can fail to secure when used with children in the cargo area. This defect poses an injury risk to children, especially if the buckle disengages during use.
Reported Incidents
No specific incidents or injuries have been reported at this time. Consumers should remain cautious and discontinue use of the affected bicycles.
What to Do
Stop using the e-bikes immediately. Contact Gazelle USA at 800-838-5388 or visit their website for a free repair of the bench assembly and buckle replacement.
Contact Information
For more information, call Gazelle USA at 800-838-5388 or email service.na@urbanarrow.com. Visit https://urbanarrow.com/en-na/recall for details.
Key Facts
- Recall date: January 29, 2026
- Injury hazard due to buckle failure
- E-bikes sold for about $9,000
- Stop using immediately
- Free repairs available
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