Gazelle USA recalled Urban Arrow FamilyNext Pro Cargo E-Bikes on January 29, 2026. The recall affects models with Fidlock buckles that may fail to latch securely. Consumers must stop using these e-bikes immediately and seek repairs.
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.. Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.. Available options: Repair
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The recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes sold in green and black colors. These bicycles measure 105 inches in length and 28 inches wide, featuring an aluminum frame and a reinforced foam cargo box. They were sold for about $9,000 at specialty stores from March 2025 through December 2025.
The Fidlock buckle can fail to secure when used with children in the cargo area. This defect poses an injury risk to children, especially if the buckle disengages during use.
Stop using the e-bikes immediately. Contact Gazelle USA at 800-838-5388 or visit their website for a free repair of the bench assembly and buckle replacement.
For more information, call Gazelle USA at 800-838-5388 or email service.na@urbanarrow.com. Visit https://urbanarrow.com/en-na/recall for details.
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