Quick Facts at a Glance
- Recall Date
- February 18, 2026
- Hazard Level
- HIGH
- Brand
- Navajo Manufacturing
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Navajo Manufacturing
- Product type
- Heating Pad
- Model numbers
- UPC: 0-24291-25607-6, UDI-DI: 00024291256076
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
February 18, 2026
Reported by FDA DEVICE
April 1, 2026
RecallRadar source check
April 8, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
If heating pad is folded while in use, the power density increases in the folded area causing excessive temperatures, which can also be caused by placing pad under the body, then the high limit device is unable to sense the higher temperature so power is not terminated. May cause a burning smell prior to melting/burning potentially causing burns to persons and property.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Navajo Manufacturing Company or your healthcare provider for instructions. Notification method: Letter
About This Product
The Handy Solutions Neck & Shoulders Heating Pad is a heat therapy device used to relieve muscular tension in the neck and shoulders. It is typically placed on the body to deliver heat for comfort and pain relief.
Why This Is Dangerous
If folded during use or placed under the body, the pad can overheat in the folded area. The high limit sensor may fail to terminate power, causing excessive temperatures that can burn skin or melt the material.
Industry Context
This recall is not described as part of a broader industry pattern.
Real-World Impact
Consumers could experience burns or property damage if the pad overheats. The recall involves a large quantity of units sold across multiple states.
Practical Guidance
How to identify if yours is affected
- Locate model 25607 on the device or packaging.
- Check the UPC 0-24291-25607-6 and UDI-DI 00024291256076 on the label.
- Verify if your unit matches the recalled product details.
Where to find product info
Identifiers are on the product label, packaging, and user manual.
What timeline to expect
Refunds or replacements, if offered, typically take 4-6 weeks after confirmation of eligibility.
If the manufacturer is unresponsive
- Document all contact attempts with the manufacturer.
- Escalate to FDA recall process if the company is unresponsive.
- Consider filing a consumer protection complaint if needed.
How to prevent similar issues
- Avoid folding the heating pad during use.
- Do not place the pad under the body while heating.
- Follow manufacturer instructions for safe use and temperature settings.
- Check for the presence of a high-limit safety device and ensure it is functioning when using any heating pad.
Documentation advice
Keep the recall notification letter, take photos of the product identifiers, save purchase receipts if available.
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Product Details
Model numbers: 25607. UPC: 0-24291-25607-6. UDI-DI: 00024291256076. Units recalled: 28,457. Distribution: US nationwide in CA, MS, FL, IN, LA, VA, TX. Sold at: Multiple Retailers. Sold since: Unknown. Price: Unknown.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- Class I device
- States distributed: CA, MS, FL, IN, LA, VA, TX
- Fold-induced overheating risk
- High temperature could lead to burns or property damage
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Safety Guide
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