Navajo Manufacturing recalled 28,457 Handy Solutions Neck & Shoulders Heating Pads sold nationwide through Multiple Retailers. The defect allows overheating if the pad is folded or placed under the body, and the high limit device may fail to shut off. Stop use and contact Navajo Manufacturing for instructions.
If heating pad is folded while in use, the power density increases in the folded area causing excessive temperatures, which can also be caused by placing pad under the body, then the high limit device is unable to sense the higher temperature so power is not terminated. May cause a burning smell prior to melting/burning potentially causing burns to persons and property.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Navajo Manufacturing Company or your healthcare provider for instructions. Notification method: Letter
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The Handy Solutions Neck & Shoulders Heating Pad is a heat therapy device used to relieve muscular tension in the neck and shoulders. It is typically placed on the body to deliver heat for comfort and pain relief.
If folded during use or placed under the body, the pad can overheat in the folded area. The high limit sensor may fail to terminate power, causing excessive temperatures that can burn skin or melt the material.
This recall is not described as part of a broader industry pattern.
Consumers could experience burns or property damage if the pad overheats. The recall involves a large quantity of units sold across multiple states.
Identifiers are on the product label, packaging, and user manual.
Refunds or replacements, if offered, typically take 4-6 weeks after confirmation of eligibility.
Keep the recall notification letter, take photos of the product identifiers, save purchase receipts if available.
Model numbers: 25607. UPC: 0-24291-25607-6. UDI-DI: 00024291256076. Units recalled: 28,457. Distribution: US nationwide in CA, MS, FL, IN, LA, VA, TX. Sold at: Multiple Retailers. Sold since: Unknown. Price: Unknown.
No injuries or incidents have been reported.
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