Quick Facts at a Glance
- Recall Date
- July 17, 2025
- Hazard Level
- HIGH
- Brand
- iStore
- Category
- Electronics
- Sold At
- Multiple Retailers
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- iStore
- Product type
- Wireless Power Bank
- Model numbers
- IST-09991/W05
- Sizes
- 3 x 2 x 0.25 inches
- Sold at
- Multiple Retailers
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
July 17, 2025
Reported by CPSC
July 17, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
More Product Images
Hazard Information
The lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers.
What You Should Do
return it for a full refund. iStore toll-free at 800-268-4049 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at recall@istore.co, or online at https://istore.co/pages/battery-recall and https://www.tomauri.com/pages/battery-recall or go to http://www.tomauri.com and click on "Recalls" at the bottom of the page.. Consumers should immediately stop using the recalled wireless portable power bank and go to the firm's website to participate in the recall. Consumers will be asked to submit two photographs via email to recall@istore.co. The first photograph should be the front of the power bank with the word "Recalled" and the date written on it with permanent marker. The second photograph should include the model number, which is located on the back of the power bank. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations.. Available options: Refund
About This Product
The iStore Magnetic Wireless Power Bank is a compact 5000 mAh portable charger designed for wireless charging and USB-C compatibility. It ships with a USB-C to USB-C cable and is marketed as a rechargeable, portable energy source.
Why This Is Dangerous
A lithium-ion battery inside the unit can overheat during charging and ignite, creating a fire and burn risk for users.
Industry Context
This recall is not described as part of a broader industry pattern in the provided information.
Real-World Impact
Consumers face a potential fire risk during charging. The recall requires stopping use and returning the product for a refund.
Practical Guidance
How to identify if yours is affected
- Check the device for IST-09991/W05 model on the back.
- Look for the iStore logo on the front; some units may show 'iStore' above the model number.
- Verify the unit's dimensions and 5000 mAh rating.
- If it matches, stop use and start recall participation on the official pages.
Where to find product info
Model number printed on the back; iStore logo on the front; 12-inch USB-C to USB-C cable included in the package.
What timeline to expect
Refund processing may take 4-6 weeks after submission.
If the manufacturer is unresponsive
- Document all contact attempts.
- Escalate to consumer protection agencies if needed.
- File a formal complaint with the relevant safety agency if applicable.
How to prevent similar issues
- Avoid unknown brands for magnetic wireless power banks.
- Check for safety certifications and recall status before purchase.
- Purchase from reputable retailers and verify product recalls.
Documentation advice
Keep photos of the recalled device, the packaging, and correspondence. Save recall emails and note dates of contact.
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Product Details
Model IST-09991/W05. 5000 mAh. Dimensions 3 in x 2 in x 0.25 in. Weight about 3.2 oz. Includes a 12-inch USB-C to USB-C cable. Sold by import/export firm Tomauri. No public price data provided. Recalled due to fire and burn hazards. Recalled units should be disposed of per local hazardous waste rules; refunds available.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- IST-09991/W05 is the only model recalled
- Dimensions 3 x 2 x 0.25 inches; weight 3.2 oz
- Includes 12-inch USB-C to USB-C cable
- Imported by Tomauri
- Hazard: lithium-ion battery may overheat and ignite during charging
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Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
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