Quick Facts at a Glance
- Recall Date
- August 12, 2025
- Hazard Level
- HIGH
- Brands
- Max Mobility, Permobil
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- Nationwide (50 states)
- At-Risk Groups
- GENERAL, ELDERLY, PREGNANT
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Max Mobility, Permobil
- Product type
- Power wheelchair speed control dial
- Model numbers
- MX2-3DC, MX2+ SmartDrive
- Sold at
- Multiple Retailers
- Where affected
- Nationwide
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
August 12, 2025
Reported by FDA DEVICE
September 24, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Max Mobility LLC or your healthcare provider for instructions. Notification method: Letter
About This Product
The SmartDrive MX2+ is a wheelchair power assist system designed to help users propel heavy chairs with motorized assistance. The SpeedControl Dial MX2-3DC adjusts or governs speed settings for the device.
Why This Is Dangerous
A faulty electrical connection can cause intermittent or complete loss of control of the wheelchair during operation, increasing the risk of injury to the user.
Industry Context
This recall is not described as part of a broader industry pattern in the provided materials.
Real-World Impact
Users may experience unexpected chair movement or an inability to stop, potentially resulting in injuries. The recall affects many units across multiple countries, signaling a cross-border safety concern.
Practical Guidance
How to identify if yours is affected
- Identify your MX2-3DC SpeedControl Dial on the SmartDrive MX2+ system.
- Confirm the model is MX2-3DC used with SmartDrive MX2+.
- Review the serial numbers for units distributed between April 25, 2022 and July 8, 2025.
- If affected, stop using the device immediately.
Where to find product info
Recall details are published on the FDA enforcement page linked in the notice. The recall number is Z-2538-2025.
What timeline to expect
Manufacturers typically complete refunds or replacements within 4-8 weeks after the recall notice is issued and validated.
If the manufacturer is unresponsive
- Document all communications
- Escalate to consumer protection agencies if the maker does not respond within a reasonable time frame
- Consider contacting a healthcare provider or supplier for interim guidance
How to prevent similar issues
- Check for recall notices before purchasing wheelchair accessories.
- Ask providers for recall history of any mobility aids.
- Maintain updated contact with manufacturers for recall notifications.
Documentation advice
Retain the recall letter, invoices, model numbers, serial numbers, and all correspondence with the manufacturer for records.
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Product Details
Model numbers/serials: MX2-3DC SpeedControl Dial in conjunction with SmartDrive MX2+ Wheelchair Power Assist. All serial numbers distributed between April 25, 2022 and July 8, 2025. Distribution: United States across multiple states and U.S. territories listed; international distribution includes CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, SWE, CHL, ARG, HKG.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- MX2-3DC SpeedControl Dial
- Distributed April 25, 2022 to July 8, 2025
- US and international distribution
- Class I recall
- High hazard level
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