Max Mobility LLC and Permobil recalled 25,389 MX2-3DC SpeedControl Dial units used with the SmartDrive MX2+ wheelchair power assist. A faulty electrical connection between the speed control dial and the wheelchair motor can cause loss of control. Users should stop using the device immediately and follow the manufacturer’s recall instructions for next steps.
Due to a faulty electrical connection between the speed control Dial and the wheelchair motor, their is a potential for lost of control of the device potentially resulting in minor or major injuries.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Max Mobility LLC or your healthcare provider for instructions. Notification method: Letter
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The SmartDrive MX2+ is a wheelchair power assist system designed to help users propel heavy chairs with motorized assistance. The SpeedControl Dial MX2-3DC adjusts or governs speed settings for the device.
A faulty electrical connection can cause intermittent or complete loss of control of the wheelchair during operation, increasing the risk of injury to the user.
This recall is not described as part of a broader industry pattern in the provided materials.
Users may experience unexpected chair movement or an inability to stop, potentially resulting in injuries. The recall affects many units across multiple countries, signaling a cross-border safety concern.
Recall details are published on the FDA enforcement page linked in the notice. The recall number is Z-2538-2025.
Manufacturers typically complete refunds or replacements within 4-8 weeks after the recall notice is issued and validated.
Retain the recall letter, invoices, model numbers, serial numbers, and all correspondence with the manufacturer for records.
Model numbers/serials: MX2-3DC SpeedControl Dial in conjunction with SmartDrive MX2+ Wheelchair Power Assist. All serial numbers distributed between April 25, 2022 and July 8, 2025. Distribution: United States across multiple states and U.S. territories listed; international distribution includes CAN, NZL, KOR, BMU, GBR, JPN, TWN, AUS, BRA, COL, MEX, ABW, SWE, CHL, ARG, HKG.
No injuries or incidents have been reported.
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