Quick Facts at a Glance
- Recall Date
- December 3, 2025
- Hazard Level
- HIGH
- Brand
- Philips Healthcare
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Philips Healthcare
- Product type
- CT Scanner
- Sold at
- Multiple Retailers
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 3, 2025
Reported by FDA DEVICE
January 14, 2026
RecallRadar source check
January 21, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Potential for incomplete scan due to unstable connection inside of floating sensor.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips Healthcare (Suzhou) Co., Ltd. or your healthcare provider for instructions
About This Product
The Philips Incisive CT is a medical imaging device used for diagnostic purposes in healthcare settings. Healthcare providers rely on it for accurate imaging to diagnose various medical conditions.
Why This Is Dangerous
The device may produce incomplete scans due to an unstable connection inside the floating sensor, which could lead to misdiagnosis and improper treatment.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Patients may face delays in diagnosis and treatment due to the unavailability of the device, which is crucial for imaging in medical facilities.
Practical Guidance
How to identify if yours is affected
- Check the device's serial number against Philips' recall list.
- Contact Philips Healthcare for verification of your device status.
- Confirm the model and manufacturing date of your scanner.
Where to find product info
Serial numbers can typically be found on the back or bottom of the device, or in the user manual.
What timeline to expect
Expect a refund or replacement processing time of approximately 4-6 weeks after contacting Philips.
If the manufacturer is unresponsive
- Follow up with Philips' customer service via phone or email.
- Document all communication attempts for your records.
- Consider filing a complaint with the FDA if no response is received.
How to prevent similar issues
- Inquire about safety certifications when purchasing medical devices.
- Stay informed about recalls and safety notices from manufacturers.
- Regularly inspect medical devices for any operational issues.
Documentation advice
Keep copies of receipts, correspondence with Philips, and any documentation related to the recall for future reference.
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Product Details
The recall affects 35 Philips Incisive CT scanners distributed in the U.S. and U.S. territories. The devices were distributed prior to the recall date of December 3, 2025.
Key Facts
- Recall date: December 3, 2025
- Classification: Class II
- Quantity recalled: 35 units
- Distribution: U.S. and territories
- Hazard: Incomplete scans due to unstable connection
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Safety Guide
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