Quick Facts at a Glance
- Recall Date
- December 18, 2025
- Hazard Level
- HIGH
- Brand
- Community Products
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Community Products
- Product type
- Powered Lift Device
- Model numbers
- Model/Catalog Number: K320. ID Codes: K32020130515AA, K32020130603AA, K32020130606AA, K32020130607AB, K32020130610AA, K32020130612AA, K32020130617AA, K32020130617AB +12 more
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 18, 2025
Reported by FDA DEVICE
January 28, 2026
RecallRadar source check
February 4, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Potential for fraying on the body support strap.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Community Products, LLC or your healthcare provider for instructions. Notification method: E-Mail
About This Product
The Low Base TRAM is a powered lift device designed to assist in transferring clients in a seated position and helping with sit-to-stand transfers. It is commonly used in healthcare settings for patients with mobility challenges.
Why This Is Dangerous
The body support strap may fray, which could compromise the device's ability to safely support patients during transfers. If the strap fails, it can lead to serious injuries from falls.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
The recall affects a significant number of devices used in healthcare, creating urgency for immediate action to prevent potential injuries.
Practical Guidance
How to identify if yours is affected
- Locate the model number on your device, which should read 'K320'.
- Check the ID codes on the product to see if they match the affected range.
- If the device has the model K320 and falls within the specified ID codes, it is recalled.
Where to find product info
The model number and ID codes can typically be found on a label attached to the device's frame or on the user manual.
What timeline to expect
Expect a refund or replacement process to take approximately 4-6 weeks after contacting the manufacturer.
If the manufacturer is unresponsive
- Document all communication attempts with the manufacturer.
- Reach out to your healthcare provider for assistance.
- File a complaint with the FDA if there is no response.
How to prevent similar issues
- Look for devices with safety certifications from recognized organizations.
- Avoid products that do not provide clear information on their safety features.
- Research recalls and safety issues associated with similar products before purchase.
Documentation advice
Keep all receipts, correspondence with the manufacturer, and photos of the product as documentation for your records.
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Product Details
The recalled product is the Low Base TRAM, Model/Catalog Number K320, with ID Codes ranging from K32020130515AA to K32020130812AB. The device is designed for transferring clients in a seated position and assisting in sit-to-stand transfers. It has been distributed worldwide, including in the US, UAE, Australia, Canada, EU, and others.
Key Facts
- Recall date: December 18, 2025
- Quantity recalled: 1,096 units
- Models affected: K320 with various ID Codes
- Distribution: Worldwide, including US and Canada
- Hazard: Potential for fraying on the body support strap
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Safety Guide
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