Quick Facts at a Glance
- Recall Date
- December 18, 2025
- Hazard Level
- HIGH
- Brand
- Community Products
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Community Products
- Product type
- Powered Lift Device
- Model numbers
- Model/Catalog Number: K310. ID Codes: K31020120704AA, K31020120706AA, K31020120707AC, K31020120707AD, K31020120707AE, K31020120707AG, K31020120709AA, K31020120709AB +12 more
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 18, 2025
Reported by FDA DEVICE
January 28, 2026
RecallRadar source check
February 4, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
Potential for fraying on the body support strap.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Community Products, LLC or your healthcare provider for instructions. Notification method: E-Mail
About This Product
The Rifton TRAM is a powered lift device designed to assist in transferring clients in seated positions and aiding in sit-to-stand transfers and gait training. It is often used in healthcare settings to enhance patient mobility and safety during transfers.
Why This Is Dangerous
The hazard arises from the potential fraying of the body support strap, which could compromise the device's ability to support clients properly. This failure during operation could lead to accidents and injuries.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
This recall affects the safety of patients and healthcare providers, necessitating immediate withdrawal of the devices from use to prevent possible injuries.
Practical Guidance
How to identify if yours is affected
- Check the Model/Catalog Number for K310.
- Verify ID codes against the provided list from K31020120704AA to K31020120718AB.
- Inspect the body support strap for any visible fraying.
Where to find product info
Serial numbers and ID codes are typically located on the device's control panel or near the base.
What timeline to expect
Expect a refund or replacement process to take about 4-6 weeks.
If the manufacturer is unresponsive
- Document all contact attempts with the manufacturer.
- File a complaint with the appropriate consumer safety agency if there is no response.
How to prevent similar issues
- Look for safety certifications and compliance with medical device standards when purchasing similar equipment.
- Understand the manufacturer's warranty and recall policies prior to purchase.
- Regularly inspect medical devices for wear and tear.
Documentation advice
Keep records of your device's purchase details, including any receipts, warranty information, and correspondence with the manufacturer.
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Product Details
The recalled TRAM powered lift devices are identified by Model/Catalog Number: K310. The affected ID codes include K31020120704AA through K31020120718AB. The devices were distributed worldwide, including the US, Canada, and several countries in Europe and Asia.
Key Facts
- 3,238 TRAM devices recalled
- Potential for fraying body support strap
- Stop using immediately
- No reported injuries
- Worldwide distribution including US and EU
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Safety Guide
Not sure what to do next? Our guide walks you through the process step by step.
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