Tesla recalls Powerwall 2 energy storage systems sold through Tesla.com and certified installers nationwide due to fire and burn hazards. The lithium-ion cells can stop functioning during normal use, causing overheating and possibly smoke or flame. Owners should stop using the system and contact Tesla for replacement options.
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
Consumers should stop using the product immediately. Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.. Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.. Available options: Replace
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Powerwall 2 is a fully integrated AC battery system used for home energy storage, self-consumption, time-based control, and backup power.
Lithium-ion cells can stop functioning during normal use, leading to overheating and potentially smoke or flame, creating a serious burn or fatal injury risk.
This recall is not described as part of a broader industry pattern in the provided information.
The recall targets residential energy storage users. If affected, homeowners face an urgent safety action and potential replacement cost.
Model nameplate on the side of the unit; Tesla Support page for Powerwall 2 recall; Tesla App notifications.
Replacement processing and installation will be coordinated with Tesla and may take several weeks after verification.
Keep the recall notice, purchase records, photos of the Powerwall 2 nameplate, and all correspondence with Tesla for your records.
Model numbers: Powerwall 2 printed on the nameplate on the side of the unit. Where sold: Tesla.com and through certified Tesla installers nationwide. When sold: November 2020 through December 2022. Price: about $8,000.
No injuries or incidents have been reported.
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