Tesla recalled certain Powerwall 2 battery systems on November 13, 2025, due to fire and burn hazards. The recall affects units sold from November 2020 through December 2022. Consumers must stop using the units immediately to prevent serious injury or death.
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
Consumers should stop using the product immediately. Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.. Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.. Available options: Replace
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The recall involves Tesla Powerwall 2 units, fully-integrated AC battery systems for energy storage. Model number "Powerwall 2" is printed on the side of the unit. It was sold for approximately $8,000 through Tesla's website and certified installers.
The lithium-ion battery cells in certain Powerwall 2 systems can malfunction during use. This can lead to overheating, smoke, or flame, posing a serious risk of fire and burn injuries.
Stop using the Powerwall 2 immediately. Check the Tesla App for notifications regarding your unit. Contact Tesla Support at 877-961-7652 or via email at powerwallsupportna@tesla.com for further instructions and replacement options.
For more information, visit https://www.tesla.com/support/energy/powerwall/own/powerwall-2-replacement. Tesla Support is available Monday through Friday, 8 a.m. to 5 p.m. PT.
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