Tesla Recalls Powerwall 2 Batteries Due to Fire Risk
Tesla recalled certain Powerwall 2 battery systems on November 13, 2025, due to fire and burn hazards. The recall affects units sold from November 2020 through December 2022. Consumers must stop using the units immediately to prevent serious injury or death.
Quick Facts at a Glance
- Recall Date
- November 13, 2025
- Hazard Level
- HIGH
- Brands
- Tesla, Inc., of Reno, Nevada, Tesla, Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000.
- Category
- Electronics
- Sold At
- Multiple Retailers
- At-Risk Groups
- GENERAL
Product Images
Hazard Information
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
What You Should Do
Consumers should stop using the product immediately. Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.. Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.. Available options: Replace
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Product Details
The recall involves Tesla Powerwall 2 units, fully-integrated AC battery systems for energy storage. Model number "Powerwall 2" is printed on the side of the unit. It was sold for approximately $8,000 through Tesla's website and certified installers.
The Hazard
The lithium-ion battery cells in certain Powerwall 2 systems can malfunction during use. This can lead to overheating, smoke, or flame, posing a serious risk of fire and burn injuries.
Reported Incidents
No specific incidents have been reported. However, the potential for serious injury or death exists due to fire hazards.
What to Do
Stop using the Powerwall 2 immediately. Check the Tesla App for notifications regarding your unit. Contact Tesla Support at 877-961-7652 or via email at powerwallsupportna@tesla.com for further instructions and replacement options.
Contact Information
For more information, visit https://www.tesla.com/support/energy/powerwall/own/powerwall-2-replacement. Tesla Support is available Monday through Friday, 8 a.m. to 5 p.m. PT.
Key Facts
- Recall date: November 13, 2025
- Units sold from November 2020 to December 2022
- Approximate price: $8,000
- Stop using the product immediately
- Contact Tesla for refund or replacement
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