Is my Powerwall 2 recalled?

If your system is Powerwall 2 and was sold between November 2020 and December 2022, check the recall notices from Tesla and the Tesla App for an alert. Confirm the model nameplate shows Powerwall 2.

What should I do if I own a Powerwall 2 now?

Stop using the unit immediately. Contact Tesla Powerwall Support by email or phone to verify eligibility for replacement. Tesla will remotely discharge energy from online units to prevent overheating.

How long will a replacement take?

Replacement timelines vary by installation and infrastructure. Tesla will schedule replacement per its program; expect several weeks once verified.

Can I still use the app during recall?

The Tesla App may show recall notifications. Do not rely on continued operation; follow Tesla’s guidance and await replacement.

Is there a refund offered?

Tesla lists replacement as the remedy. Details on refunds are not provided in the recall notice.

Where can I find the recall notice?

The recall is published on the CPSC site and Tesla’s Powerwall recall page. Check both for official details and guidance.

What safety steps should I take if I smell smoke near Powerwall?

Leave the area and call emergency services if you observe smoke or fire. Do not attempt to operate or repair the unit yourself.

Will other Tesla energy products be affected?

The recall specifically covers Powerwall 2 units. Other Tesla energy products are not listed in this recall.

How will I know if my unit is included in the recall?

Tesla advises customers to check the recall notification in the Tesla App or contact Powerwall Support to confirm eligibility.

What identifiers should I look for on the unit?

Look for a Powerwall 2 nameplate on the side of the unit. Confirm model designation on the unit’s label.

What if Tesla is unresponsive?

Document all contact attempts and timelines. Consider escalating to consumer protection agencies if the company is nonresponsive.

Tesla Powerwall 2 Recall for Fire Hazard Affects 2020–2022 Units (2025)

Quick Facts at a Glance

Recall Date: November 13, 2025
Hazard Level: HIGH
Brand: Tesla
Category: Electronics
Sold At: Online Only, Multiple Retailers
At-Risk Groups: GENERAL, PREGNANT, ELDERLY

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: Tesla
Product type: Powerwall 2 Energy Storage System
Model numbers: Powerwall 2
Sold at: Online Only, Multiple Retailers

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
November 13, 2025
Reported by CPSC
November 13, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Recalled Powerwall 2 AC Battery System (Product Nameplate Sticker)

Recalled Powerwall 2 AC Battery System (installed)

Hazard Information

The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.

What You Should Do

Consumers should stop using the product immediately. Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.. Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.. Available options: Replace

About This Product

Powerwall 2 is a fully integrated AC battery system used for home energy storage, self-consumption, time-based control, and backup power.

Why This Is Dangerous

Lithium-ion cells can stop functioning during normal use, leading to overheating and potentially smoke or flame, creating a serious burn or fatal injury risk.

Industry Context

This recall is not described as part of a broader industry pattern in the provided information.

Real-World Impact

The recall targets residential energy storage users. If affected, homeowners face an urgent safety action and potential replacement cost.

Practical Guidance

How to identify if yours is affected

Locate your Powerwall 2 unit and confirm the model nameplate reads 'Powerwall 2'.
Open the Tesla App and look for recall notifications.
Verify purchase window: November 2020 through December 2022.

Where to find product info

Model nameplate on the side of the unit; Tesla Support page for Powerwall 2 recall; Tesla App notifications.

What timeline to expect

Replacement processing and installation will be coordinated with Tesla and may take several weeks after verification.

If the manufacturer is unresponsive

Continue attempting to contact Tesla Powerwall Support by email or phone; keep a record of all communications.
If no response after a reasonable period, consider contacting consumer protection agencies or seeking legal guidance.

How to prevent similar issues

Ensure only official Tesla installers perform work on Powerwall 2 units.
Keep software updated via the Tesla App.
Be cautious of third-party repair services for recalled units.

Documentation advice

Keep the recall notice, purchase records, photos of the Powerwall 2 nameplate, and all correspondence with Tesla for your records.

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Product Details

Model numbers: Powerwall 2 printed on the nameplate on the side of the unit. Where sold: Tesla.com and through certified Tesla installers nationwide. When sold: November 2020 through December 2022. Price: about $8,000.