Sysmex America recalled 44 units of the TS-10/TS-10H Tube Sorter on December 15, 2025. The electromagnetic holding force may disengage, causing unintended movement. Healthcare providers should stop using the device immediately.
Under specific conditions, the lift's electromagnetic holding force may disengage unexpectedly, allowing unintended downward movement of the lift.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Sysmex America, Inc. or your healthcare provider for instructions. Notification method: Letter
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The TS-10/TS-10H Tube Sorter is an automatic sorting system designed for efficiently organizing barcoded sample tubes. Healthcare facilities commonly use this device to streamline lab processes and minimize errors in sample handling.
The device's lift mechanism relies on an electromagnetic holding force that can disengage unexpectedly. This disengagement poses a significant risk of the lift moving downward, which can lead to accidents or injuries.
This recall is not part of a broader industry pattern.
Users of the TS-10/TS-10H Tube Sorter must stop using the device to avoid potential safety hazards. This recall can cause operational disruptions in healthcare settings that rely on the sorter for sample management.
The Catalog Number and serial number are typically located on the product's identification label, which may be on the back or bottom of the device.
Expect a timeline of 4-6 weeks for receiving a refund or replacement after submitting your request.
Keep a record of your purchase receipt, correspondence with Sysmex, and any relevant photos of the device.
The recall affects the TS-10/TS-10H Tube Sorter, Catalog Number BN168792, running software versions 00-17. These devices were distributed nationwide in the United States.
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