Is my water heater recalled?

Check the model number on the side label of the boiler. The recall covers VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199.

An exhaust duct can crack and allow carbon monoxide to enter the home, risking serious injury or death.

What should I do if my unit is recalled?

Stop using the unit and contact VESTA.DS for a free repair performed by a certified technician.

How do I get the repair done for free?

Call 888-505-5525 or visit vestahws.com or recallrtr.com/condensingwaterheater to schedule the repair.

What if I need to use the water heater while waiting for repair?

If you must continue using it, ensure your home has working smoke and carbon monoxide alarms.

How long does a repair take?

Repair visits are scheduled by a certified technician. The duration varies by installation.

Will I receive a refund?

The remedy for these recalls is a free repair, not a refund.

Where can I get more information?

Visit vestahws.com or recallrtr.com/condensingwaterheater for details and to start the repair process.

Is this recall part of a broader industry pattern?

The recall notice indicates the issue is specific to these models; the agency page does not label it as part of a broader pattern.

Who is responsible for the recall?

VESTA.DS is issuing the recall and coordinating the free repair.

How do I identify my model number?

The model number is bolded on a white label on the side of the boiler. The unit may display VST on the control panel or VESTA.DS.Inc. on the label.

What if I no longer have the recall notice?

You can verify model numbers and recall status on vestahws.com or recallrtr.com/condensingwaterheater.

What are the health risks if I continue to use an affected unit?

Continued use could result in carbon monoxide exposure, which can cause death or serious injury.

VESTA.DS Recalls VST Tankless Water Heaters for CO Poisoning Hazard (2025)

Q: Which models are affected?

Models VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199.

Quick Facts at a Glance

Recall Date: October 16, 2025
Hazard Level: HIGH
AI Risk Assessment: CRITICAL
Brands: VESTA.DS, VST
Category: Appliances
Sold At: Unknown
At-Risk Groups: GENERAL

What to Do Now

Use this page like a recall checklist: verify the product first, then act on the official remedy.

Immediate steps

1Stop using the product until you confirm whether it is included in the recall.
2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.

Check these identifiers

Brand: VESTA.DS, VST
Product type: Tankless Water Heater
Model numbers: VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199 +4 more
Sold at: Unknown

Recall Timeline

Key dates and source checks for this recall record.

Recall announced
October 16, 2025
Reported by CPSC
October 17, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.

More Product Images

Recalled VR Series Vesta Water Heater

Model Number on the Label of the Recalled Water Heaters

Hazard Information

The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.

What You Should Do

VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.. Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.. Available options: Repair

About This Product

Residential wall-mounted gas boilers heat water on demand for homeuse. These units are typically integrated into a home's heating and hot-water system and may be installed in kitchens, utility rooms, or garages.

Why This Is Dangerous

A cracked exhaust duct may allow exhaust gases to enter living spaces. Carbon monoxide exposure can be fatal or cause serious harm without immediate action.

Industry Context

This recall is not described as part of a broader industry pattern in the notice.

Real-World Impact

Homeowners with affected units face the need to stop using the unit and arrange a repair. The process may take weeks and requires access to a certified technician. Alarm installation is advised if the unit remains in service while awaiting repair.

Practical Guidance

How to identify if yours is affected

Locate the boiler and inspect the side label for the model number.
Compare the model number to the affected list: VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, VTP-199.
If your model is affected, immediately stop using the unit.

Where to find product info

The model number appears on a white label on the side of the boiler; the label's top line lists the model number. The control panel may show VST in white text near the bottom or VESTA.DS.Inc. in gray.

What timeline to expect

Repair scheduling and completion typically takes 4-8 weeks from contact to full remedy.

If the manufacturer is unresponsive

Document every contact attempt.
Consider filing a report with the Consumer Product Safety Commission if the company is unresponsive.

How to prevent similar issues

Install and maintain working CO alarms and smoke alarms in the home.
Check recall status before purchasing new gas boilers.

Documentation advice

Keep the recall notice, model label photos, and all correspondence. Record dates of contact and repair appointments.

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Product Details

Model numbers: VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, VTP-199. Series: VT, VR, VR Plus, VTS, VTP. Sold at unknown retailers. Sold date unknown. Price unknown. The white label on the boiler side shows the model number; the control panel may show VST in white or VESTA.DS.Inc. in gray.

Reported Incidents

No injuries or incidents have been reported.

Key Facts

Model numbers: VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRPPlus
VST-brand tankless water heaters
Hazard: exhaust duct cracks can release CO into homes
Remedy: free repair by certified technician
No injuries or incidents have been reported

View Original Recall on Consumer Product Safety Commission