VESTA.DS recalled VST-brand tankless water heaters on October 16, 2025. The recall affects multiple models due to a carbon monoxide poisoning hazard. Consumers should stop using the heaters immediately.
The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.
VESTA.DS toll-free at 888-505-5525 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email condensingwaterheater@realtimeresults.net or online at www.recallrtr.com/condensingwaterheater or at https://www.vestahws.com and click on "Recall" under the "Documents/Support" tab at the top of the page for more information.. Consumers should immediately stop using the recalled water heater and contact VESTA.DS to have a certified technician install the free repair. Consumers who must continue using the water heater while awaiting repair should have working smoke and carbon monoxide alarms in their homes.. Available options: Repair
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The recall involves VST-brand wall-mounted gas boilers, Series VT, VR, and VR Plus. Model numbers include VRS-150, VRS-199, VRP-150, VRP-199, VRS Plus-150, VRS Plus-199, VRP Plus-150, VRP Plus-199, VTS-150, VTS-199, VTP-150, and VTP-199. The boilers have a white label with model numbers bolded.
The exhaust duct in these water heaters can crack, releasing carbon monoxide into homes. This poses a high risk of serious injury or death due to CO poisoning.
Consumers must stop using the recalled water heaters immediately. Contact VESTA.DS at 888-505-5525 for a free repair by a certified technician.
For more information, visit www.vestahws.com and click on 'Recall' under the 'Documents/Support' tab. Email condensingwaterheater@realtimeresults.net for assistance.
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