VIVI recalled lithium-ion batteries for e-bikes on July 17, 2025. The batteries can overheat, posing fire and burn hazards. Consumers must stop using the affected e-bikes immediately.
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information.. Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.. Available options: Replace
This recall involves lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. Model numbers include C26, MT20, H6, H7, and others. The batteries were sold as part of e-bikes between 2023 and 2025.
The recalled batteries can overheat, leading to fire and burn hazards. The risk of serious injury or death is significant.
No injuries or incidents have been reported as of the recall date. Consumers are urged to take immediate action to prevent potential hazards.
Stop using the affected e-bikes. Contact VIVI at 800-375-6103 for a free replacement battery and charger. Dispose of the recalled battery at a household hazardous waste center.
Phone: 800-375-6103. Visit https://viviebikes.com/pages/recall for more information. Email inquiries can be directed to vivirecall@163.com.
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