Quick Facts at a Glance
- Recall Date
- July 17, 2025
- Hazard Level
- HIGH
- Brands
- VIVI, Guangzhou Plenty Bicycle Co., Ltd.
- Category
- Vehicles & Parts
- Sold At
- Unknown
- At-Risk Groups
- GENERAL, PREGNANT, PREGNANT
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from Consumer Product Safety Commission; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- VIVI, Guangzhou Plenty Bicycle Co., Ltd.
- Product type
- Lithium-ion Battery for E-Bikes
- Model numbers
- C26, MT20, H6, H7, FM20, Z1, Z2
- Sold at
- Unknown
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
July 17, 2025
Reported by CPSC
July 17, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
More Product Images
Hazard Information
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
What You Should Do
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information.. Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.. Available options: Replace
About This Product
VIVI brand e-bikes use 36V lithium-ion batteries to power pedal-assist systems. These batteries are removable and often charged off-bike. The recall covers models listed in the recall notice and is meant to protect users from fire hazards.
Why This Is Dangerous
Lithium-ion batteries can overheat due to internal faults or damage. Overheating may ignite surrounding materials, causing burns or property damage.
Industry Context
This recall is not described as part of a broader industry pattern.
Real-World Impact
Owners of affected e-bikes face the risk of fire or burns. The recall provides a remedy that offers a free replacement battery and charger and emphasizes safe disposal of the recalled battery.
Practical Guidance
How to identify if yours is affected
- Check the e-bike model on the original sales order or frame for C26, MT20, H6, H7, FM20, Z1, Z2.
- Inspect the battery label for model numbers such as ZBL-36V8AH, ZBL-36V10.4Ah, SKD015, EB3608C0B, EB360817E, EB3610D0B, EB360808L, SKD036008009A, ZBL-36V8AH, ZBL10SP36V8AH.
- Look for VIVI printed on the downtube.
Where to find product info
Battery model numbers are printed on the battery itself. E-bike model numbers are listed on the sales order documentation and sometimes on the bicycle frame.
What timeline to expect
4-8 weeks for replacement processing is typical, depending on inventory and disposal logistics.
If the manufacturer is unresponsive
- Document all contact attempts with VIVI.
- Escalate to consumer protection agencies if the company remains unresponsive.
- Consider legal guidance if a substantial safety risk remains unaddressed.
How to prevent similar issues
- When buying e-bikes, verify battery compatibility with the model and check for recall notices for the battery type.
- Prioritize batteries from reputable manufacturers with clear safety testing.
- Register product with the manufacturer for faster recall notifications.
Documentation advice
Keep a copy of the recall notice, your sales receipt, model and battery numbers, and all correspondence with the company. Photograph the battery and label for records.
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Product Details
Affected products include E-Bike models C26, MT20, H6, H7, FM20, Z1, Z2 with specific 36V battery models listed on the battery itself. Battery model information includes ZBL-36V8AH, ZBL-36V10.4Ah, SKD015, SKD014, SKD036008016A, SKD036010003A, EB3608C0B, EB360817E, EB3610D0B, EB360808L, Z1, Z2, MT20, MT26G, MT26H, FM20, Z3, H6, H7, F20, S3, TCRFD series, and others as printed on the battery.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 36V lithium-ion batteries recalled with E-Bikes
- Battery models include ZBL-36V8AH and ZBL-36V10.4Ah among others
- Bikes sold by VIVI; model numbers include C26, MT20, H6, H7, FM20, Z1, Z2
- Free replacement battery and charger available
- Dispose recalled batteries at HHW center; email disposal confirmation to vivirecall@163.com
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Safety Guide
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