VIVI recalled 36-volt lithium-ion batteries included with certain VIVI brand e-bikes sold by VIVI. The batteries can overheat and pose fire and burn hazards. Stop using affected e-bikes immediately and contact VIVI for a free replacement battery and charger.
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information.. Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.. Available options: Replace
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VIVI brand e-bikes use 36V lithium-ion batteries to power pedal-assist systems. These batteries are removable and often charged off-bike. The recall covers models listed in the recall notice and is meant to protect users from fire hazards.
Lithium-ion batteries can overheat due to internal faults or damage. Overheating may ignite surrounding materials, causing burns or property damage.
This recall is not described as part of a broader industry pattern.
Owners of affected e-bikes face the risk of fire or burns. The recall provides a remedy that offers a free replacement battery and charger and emphasizes safe disposal of the recalled battery.
Battery model numbers are printed on the battery itself. E-bike model numbers are listed on the sales order documentation and sometimes on the bicycle frame.
4-8 weeks for replacement processing is typical, depending on inventory and disposal logistics.
Keep a copy of the recall notice, your sales receipt, model and battery numbers, and all correspondence with the company. Photograph the battery and label for records.
Affected products include E-Bike models C26, MT20, H6, H7, FM20, Z1, Z2 with specific 36V battery models listed on the battery itself. Battery model information includes ZBL-36V8AH, ZBL-36V10.4Ah, SKD015, SKD014, SKD036008016A, SKD036010003A, EB3608C0B, EB360817E, EB3610D0B, EB360808L, Z1, Z2, MT20, MT26G, MT26H, FM20, Z3, H6, H7, F20, S3, TCRFD series, and others as printed on the battery.
No injuries or incidents have been reported.
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