VIVI recalled lithium-ion batteries for e-bikes on July 17, 2025. The batteries can overheat, posing fire and burn hazards. Consumers must stop using the affected e-bikes immediately.
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on "Important Recall Information" for more information.. Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com. Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn't, contact your municipality for further guidance.. Available options: Replace
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This recall involves lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. Model numbers include C26, MT20, H6, H7, and others. The batteries were sold as part of e-bikes between 2023 and 2025.
The recalled batteries can overheat, leading to fire and burn hazards. The risk of serious injury or death is significant.
Stop using the affected e-bikes. Contact VIVI at 800-375-6103 for a free replacement battery and charger. Dispose of the recalled battery at a household hazardous waste center.
Phone: 800-375-6103. Visit https://viviebikes.com/pages/recall for more information. Email inquiries can be directed to vivirecall@163.com.
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