Philips recalled 228 Azurion systems on December 12, 2025, due to software issues that may cause loss of X-ray functionality. The problems can result in incorrect image content and motorized movement failure. Affected devices were distributed internationally across multiple countries.
Philips has identified two (2) software issues affecting device systems that may result in loss of imaging (X-ray) functionality and/or loss of motorized movement, and/or incorrect image content and/or loss of data. Issue 1 - System remains in continuous restart mode after the start-up. Issue 2 - Longitudinal Position Error Applicable only to systems with Poly-G3 frontal stand.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact PHILIPS MEDICAL SYSTEMS NEDERLAND B.V. or your healthcare provider for instructions. Notification method: Letter
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The Philips Azurion system is used in medical environments for X-ray imaging and interventional procedures. It provides advanced imaging capabilities essential for healthcare providers.
The identified software issues can lead to critical failures in imaging and motorized functions, impacting patient care and safety during procedures. Continuous restart mode and longitudinal position errors may obstruct timely medical interventions.
This recall is not part of a broader industry pattern.
The recall affects healthcare providers who rely on the Azurion system for accurate imaging. The urgency is high, and immediate action is required to avoid potential risks.
Model numbers and serial numbers can typically be found on the back or bottom of the device, or in the user manual.
Expect 4-6 weeks for processing of refunds or replacements once initiated with Philips.
Keep records of your device’s model and serial numbers, any communications with Philips, and copies of the recall notice.
The recall involves Philips Azurion systems with software version R3.1. Affected model numbers include 722221, 722222, 722223, 722224, 722225, 722226, and 722227. The devices were distributed internationally.
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