HIGH

Mazda CX-90 Recalled for Dash ESU Software Issue Affecting 2024-2025 CX-90 and 2025 CX-70 (Recall 12

Mazda North American Operations recalls certain 2024-2025 CX-90 and 2025 CX-70 vehicles with a Dash ESU due to startup function failures. Software reprogramming will remedy the issue at no charge. Owner notices were mailed December 18, 2024. Contact Mazda at 1-800-222-5500 Option 6. NHTSA ID 24V814000.

Quick Facts at a Glance

Recall Date
July 10, 2026
Hazard Level
HIGH
Brands
Mazda, Mazda North American Operations
Category
Vehicles & Parts
Sold At
Multiple Retailers
At-Risk Groups
GENERAL, PREGNANT, PETS

Hazard Information

An ESU that does not function properly, increases the risk of a crash.

What You Should Do

Dealers will reprogram the Dash ESU with improved software, free of charge. Owner notification letters were mailed December 18, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 7124J.

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About This Product

This recall covers certain Mazda SUVs equipped with a Dash Electrical Supply Unit that manages essential functions during startup, including climate control and safety warnings.

Why This Is Dangerous

A Dash ESU that malfunctions can disable essential systems at startup, potentially reducing driver awareness and increasing crash risk.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

Owners must schedule a free software update to restore full function and reduce crash risk; no injuries reported in the notice.

Practical Guidance

How to identify if yours is affected

  1. Identify if your Mazda CX-90 or CX-70 includes a Dash ESU by checking vehicle documentation or contacting a dealer.
  2. Confirm recall number 7124J in your recall letter or Mazda records.
  3. Check NHTSA database for recall 24V814000.

Where to find product info

Authorized Mazda dealer, Mazda customer service, NHTSA recall page

What timeline to expect

Refunds not applicable; free software update completed at dealership; process timing depends on dealer scheduling

If the manufacturer is unresponsive

  • Document all interactions
  • Escalate to Mazda corporate or NHTSA if needed

How to prevent similar issues

  • Keep vehicle software up to date
  • Ask dealers about dash ESU software when purchasing a Mazda
  • Monitor for startup issues in defroster, warnings, or 360° view monitor

Documentation advice

Keep recall letter, service records, and any correspondence with Mazda or dealers

Product Details

Year: 2025; Make: MAZDA; Model: CX-90; Manufacturer: Mazda North American Operations; Component: ELECTRICAL SYSTEM:SOFTWARE; Recalled Models: 2024-2025 CX-90 and 2025 CX-70 with a Dash ESU; Recall Number: 7124J; Recall Date: 2026-07-10; Vendor notification: Letters mailed 2024-12-18.

Reported Incidents

No specific injuries or incidents are provided in the notice. The recall status is ACTIVE with a HIGH hazard level.

Key Facts

  • HIGH hazard level
  • Recall covers 2024-2025 CX-90 and 2025 CX-70
  • Dash ESU software reprogramming
  • Letters mailed 2024-12-18
  • Recall 7124J
  • NHTSA ID 24V814000

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: How to Report an Unsafe Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERALPREGNANTPETS
Injury Types
CRUSHINGELECTRICALOTHER

Product Details

Model Numbers
CX-90
CX-70
Report Date
July 10, 2026
Recall Status
ACTIVE

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