HIGH

VOLKSWAGEN Atlas 2024-2025 Recall: 91SB Over Rear Camera Distortion

Volkswagen Group of America recalls 2024-2025 Atlas Cross Sport and Atlas vehicles for rearview camera distortion in reverse. The defect may reduce visibility behind the vehicle and increase crash risk. Dealers will update the camera control unit software free of charge. Owner letters mailed June 5, 2025. Contact VW customer service at 1-800-893-5298.

Quick Facts at a Glance

Recall Date
May 21, 2025
Hazard Level
HIGH
Brand
Volkswagen
Category
Vehicles & Parts
Sold At
Unknown
At-Risk Groups
GENERAL

Hazard Information

A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

What You Should Do

Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

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About This Product

The Atlas and Atlas Cross Sport are VW two-row SUVs. The recall targets the rear visibility system tied to the rearview camera, which assists drivers when reversing.

Why This Is Dangerous

Software error may distort the camera image when reversing, reducing awareness of objects behind the vehicle.

Industry Context

This recall is not described as part of a broader industry pattern in the provided data.

Real-World Impact

Owners face potential risk of a crash during reversing until the software update is completed.

Practical Guidance

How to identify if yours is affected

  1. Verify model year 2024-2025 Atlas Cross Sport or Atlas
  2. Check recall 91SB status with VW
  3. Inspect for any update notice from VW

Where to find product info

Contact VW customer service or check NHTSA 25V334000 recall page

What timeline to expect

Updates should be completed at a VW dealer at no cost; expect scheduling within weeks after notice

If the manufacturer is unresponsive

  • Escalate to VW corporate customer service
  • File a complaint with NHTSA if dealers are uncooperative

How to prevent similar issues

  • Keep vehicle software up to date
  • Regularly check for recalls on NHTSA website using VIN
  • Schedule service promptly when a recall is issued

Documentation advice

Keep recall notice, service records, and any correspondence with VW

Product Details

Year: 2025; Make: VOLKSWAGEN; Model: ATLAS; Manufacturer: Volkswagen Group of America, Inc.; Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; Recall number: 91SB; Recall date: 2025-05-21; Remedy: Software update to camera control unit; Sold in: Unknown; Price: Unknown; Dates sold: 2024-2025

Reported Incidents

No injuries or incidents have been reported.

Key Facts

  • 5/21/2025 recall date
  • 2024-2025 Atlas Cross Sport and Atlas models affected
  • Software update required for rearview camera control unit
  • No injuries reported

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: How to Report an Unsafe Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
CRUSHINGFALL

Product Details

Model Numbers
ATLAS
Report Date
May 21, 2025
Recall Status
ACTIVE

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