Quick Facts at a Glance
- Recall Date
- December 2, 2025
- Hazard Level
- HIGH
- Brand
- Volkswagen
- Category
- Vehicles & Parts
- Sold At
- Unknown
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from National Highway Traffic Safety Administration; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Volkswagen
- Product type
- Automatic Transmission
- Model numbers
- ATLAS, ATLAS CROSS SPORT
- Sold at
- Unknown
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
December 2, 2025
Reported by NHTSA
December 2, 2025
RecallRadar source check
April 18, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
A sudden loss of drive power can increase the risk of a crash.
What You Should Do
Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.
About This Product
The Atlas is a mid-size SUV designed for families and daily driving. The Atlas Cross Sport is a two-row variant offering similar capabilities.
Why This Is Dangerous
An incorrectly manufactured automatic transmission can fail unexpectedly, reducing power and increasing crash risk.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
Owners face a scheduled repair with potential downtime and costs eliminated by the recall.
Practical Guidance
How to identify if yours is affected
- 1. Verify recall status by VIN on the NHTSA site using 38CX.
- 2. Confirm the vehicle is a 2025 Atlas or Atlas Cross Sport.
- 3. Contact a Volkswagen dealer to schedule the transmission replacement.
- 4. Do not drive the vehicle if you notice loss of drive power.
Where to find product info
VIN is on the dashboard near the windshield and on the driver’s door jamb. Use recall number 38CX on NHTSA site.
What timeline to expect
Repair is performed by a dealer at no cost. Expect 4-6 weeks for scheduling and repair in typical cases.
If the manufacturer is unresponsive
- File a complaint with NHTSA.
- Contact Volkswagen customer service for escalation.
- Consult consumer protection agencies if needed.
How to prevent similar issues
- Register for recall alerts from NHTSA and VW.
- Check VIN status before long trips.
- Keep your vehicle serviced according to VW guidelines.
Documentation advice
Keep a copy of the recall notice, VIN, service records, and correspondence with VW and the dealer.
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Product Details
Year: 2025; Make: Volkswagen; Models: Atlas, Atlas Cross Sport; Component: Power Train: Automatic Transmission; Recall number: 38CX; Sold at: Volkswagen dealerships; Remedy: Transmission replacement at no charge; Letter date: March 12, 2025; Manufacturer: Volkswagen Group of America, Inc.
Reported Incidents
No injuries or incidents have been reported.
Key Facts
- 38CX recall number
- Affects 2025 Atlas and Atlas Cross Sport
- Transmission replacement at no cost
- Letters mailed March 12, 2025
- NHTSA page available
- Dealers will perform remedy
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