Quick Facts at a Glance
- Recall Date
- January 7, 2026
- Hazard Level
- HIGH
- Brand
- Philips North America
- Category
- Health & Personal Care
- Sold At
- Multiple Retailers
- Geographic Scope
- 1 states
- At-Risk Groups
- GENERAL
What to Do Now
Use this page like a recall checklist: verify the product first, then act on the official remedy.
Immediate steps
- 1Stop using the product until you confirm whether it is included in the recall.
- 2Compare the product label, model number, UPC, color, size, and purchase location against the identifiers below.
- 3Follow the official remedy from FDA - Medical Devices; save photos, receipts, labels, and correspondence before contacting the company.
- 4If the product could harm a child, older adult, pet, or patient, move it out of reach immediately.
Check these identifiers
- Brand
- Philips North America
- Product type
- CT Scanner
- Model numbers
- Product Code (REF): 728306, UDI-DI: 00884838059474, Serial Numbers: 87064, 87120, 87121, 87122, 87125, 87126 +12 more
- Sold at
- Multiple Retailers
- Where affected
- ALL
Recall Timeline
Key dates and source checks for this recall record.
Recall announced
January 7, 2026
Reported by FDA DEVICE
February 18, 2026
RecallRadar source check
February 25, 2026
Consumer action
Use the official remedy and keep documentation.
Hazard Information
As part of the CT systems sub assembly, thirty-two (32) fasteners are used to attach the rotor to the bearing within the gantry. One or more of these fasteners may not be torqued to specification. If multiple fasteners are not torqued to specification, the rotor or rotor parts may become unsecured or displaced. While there has been no reported or observed event of expelled parts during gantry rotation, unsecured rotor parts may potentially be expelled.
What You Should Do
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America Llc or your healthcare provider for instructions. Notification method: Letter
About This Product
The Brilliance iCT CT Scanner is used for imaging in various medical settings. It is crucial for diagnostic purposes and patient care, making its reliability essential.
Why This Is Dangerous
The fasteners securing the rotor to the bearing may not be properly tightened, leading to a risk of rotor parts becoming unsecured and potentially causing serious incidents during operation.
Industry Context
This recall is not part of a broader industry pattern.
Real-World Impact
The recall necessitates immediate action from healthcare providers, impacting patient care and potentially leading to equipment downtime.
Practical Guidance
How to identify if yours is affected
- Locate the product code and serial numbers on the device.
- Compare them against the list of recalled models.
- If your scanner matches, cease use immediately.
Where to find product info
Serial numbers can typically be found on the back or bottom of the device, often near the power supply or on a label.
What timeline to expect
Expect processing times for refunds or replacements to be approximately 4-6 weeks.
If the manufacturer is unresponsive
- Document your communications with Philips.
- Try contacting customer service through different channels (phone, email).
- Consult your healthcare institution's legal team if necessary.
How to prevent similar issues
- Request torque specifications from manufacturers during installation.
- Stay informed on industry-wide recalls and alerts.
Documentation advice
Keep records of all correspondence regarding the recall, including emails and phone call notes.
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Product Details
The recall affects the Brilliance iCT model with Product Code (REF): 728306. It was sold worldwide, including in several U.S. states and various countries. The recalled units were distributed between the product's manufacturing date and the recall date.
Key Facts
- 47 CT scanners recalled
- Risk of unsecured rotor parts
- No reported incidents of expulsion
- Immediate stop-use instructions issued
- Sold worldwide including multiple U.S. states
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Safety Guide
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