Philips North America recalled 9 MR 7700 systems on December 3, 2025, due to potential errors in stiffness maps. The recall affects models with software versions R11.1 and R12.1, posing a high hazard risk. Healthcare providers must stop using these devices immediately and follow manufacturer instructions.
The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America or your healthcare provider for instructions. Notification method: Letter
Get instant alerts for Health & Personal Care recalls
Be the first to know. Free instant alerts to your inbox.
The MR 7700 is a magnetic resonance imaging system used for medical imaging, particularly for assessing tissue stiffness through MR Elastography. Medical professionals purchase these systems to provide accurate diagnostic images and support patient care.
The stiffness value errors can lead to incorrect stiffness measurements in MR Elastography, potentially resulting in misdiagnosis or inappropriate treatment plans for patients.
This recall is not part of a broader industry pattern.
The recall impacts healthcare providers and patients relying on accurate imaging for diagnosis. Misinterpretation of stiffness values may lead to incorrect treatment decisions, highlighting the urgency for immediate action.
You can find the product code and serial numbers on the device's label or user manual.
Expect a timeline of 4-6 weeks for refund processing after submitting your recall request.
Keep a copy of the recall notice, all correspondence with the manufacturer, and any receipts or purchase records.
The recall involves 9 units of MR 7700 systems with software versions R11.1 and R12.1. Affected product codes include REF 782120 and REF 782153. These devices were distributed worldwide, including in states such as California, New York, and Texas.
Not sure what to do next? Our guide walks you through the process step by step.
Read: What to Do When You Find a Recalled ProductGet instant alerts for recalls that affect you. Free forever.
Philips North America recalled 283 Spectral CT units on January 7, 2026. Fasteners in the device may not be torqued to specification, posing a risk of unsecured rotor parts. While no incidents have been reported, potential safety hazards exist.
Philips North America recalled 52 units of the IQon Spectral CT on January 7, 2026, due to fasteners that may not be torqued to specification. This defect may lead to unsecured rotor parts during operation. No injuries have been reported, but the potential for parts to be expelled during gantry rotation poses a safety risk.
Philips North America recalled three Spectral CT 7500 units on January 7, 2026. The recall affects models with potential fastener issues that could lead to unsecured rotor parts. Patients and healthcare providers should stop using the device immediately.
Philips North America recalled 47 CT scanners on January 7, 2026, due to improperly torqued rotor fasteners. This issue could lead to unsecured rotor parts, posing a high risk during operation. Patients and healthcare providers must stop using the device immediately.
Philips North America recalled 146 units of Patient Information Center software on December 22, 2025. A software patch modifies Mobile Event Notification filter settings without notifying users. The recall affects units distributed worldwide, including 41 in the U.S.
Philips recalled 13,470 Smart-hopping 2.0 AP Patient Monitors on December 12, 2025. The MX40 device failed to reconnect to the PIC iX under certain conditions, posing a high risk to patient monitoring. Healthcare providers should stop using the device immediately and follow recall instructions.
Philips North America recalled five Ingenia Elition S MR systems on December 3, 2025. The recall affects systems with software versions R11.1 and R12.1 due to potential errors in stiffness value readings. This issue poses a serious risk to patient safety when interpreting MR Elastography maps.
Philips North America recalled one unit of its Evolution Upgrade 3.0T on December 3, 2025, due to potential stiffness value errors in MR Elastography stiffness maps. The issue affects software versions R11.1 and R12.1. Affected units may misrepresent medical imaging data, posing risks to patient diagnoses.