Philips North America recalled 146 units of Patient Information Center software on December 22, 2025. A software patch modifies Mobile Event Notification filter settings without notifying users. The recall affects units distributed worldwide, including 41 in the U.S.
A recent software (SW) patch modifies Mobile Event Notification filter settings without providing any indication to the user when upgrading the system.
Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America or your healthcare provider for instructions. Notification method: Letter
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The Patient Information Center software is designed to facilitate communication and notifications for healthcare providers and patients. Users typically rely on it for timely health alerts and event notifications.
The recent software patch modifies notification settings without informing users, potentially leading to missed alerts critical for patient care. This change can compromise effective communication in healthcare settings.
This recall is not part of a broader industry pattern.
The recall may cause inconvenience for users who depend on this software for notifications, but it poses a serious risk due to the potential for missed alerts.
Serial numbers can usually be found in the software settings or on the original packaging.
Expect a response from Philips North America within 4-6 weeks for further instructions or updates.
Keep records of all correspondence with Philips, including emails and letters regarding the recall.
Recalled software version: 4.5.0. Model numbers include 866389 and 866390. Serial numbers include 4Z24-5CKL-P and 0P6C-4TL3-D.
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