HIGH

Philips North America Recalls MR Systems Over Stiffness Value Errors

Philips North America recalled one unit of its Evolution Upgrade 3.0T on December 3, 2025, due to potential stiffness value errors in MR Elastography stiffness maps. The issue affects software versions R11.1 and R12.1. Affected units may misrepresent medical imaging data, posing risks to patient diagnoses.

Quick Facts at a Glance

Recall Date
December 3, 2025
Hazard Level
HIGH
Brand
Philips North America
Category
Health & Personal Care
Sold At
Multiple Retailers
Geographic Scope
1 states
At-Risk Groups
GENERAL

Hazard Information

The potential for stiffness value errors when viewing exported MR Elastography (MRE) stiffness maps to viewer Picture Archiving and Communication System (PACS).

What You Should Do

Patients and healthcare providers should stop using this device immediately. Follow the recall instructions provided by the manufacturer. Contact Philips North America or your healthcare provider for instructions. Notification method: Letter

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About This Product

The Evolution Upgrade 3.0T is a medical device used in MRI systems to assess tissue stiffness. Healthcare providers utilize this data for diagnostic purposes, particularly in conditions like liver disease.

Why This Is Dangerous

The stiffness value errors can lead to incorrect interpretations of MR Elastography data, potentially resulting in misdiagnosis or inappropriate treatment decisions.

Industry Context

This recall is not part of a broader industry pattern.

Real-World Impact

The recall affects the accuracy of medical imaging, which may delay patient diagnosis and treatment.

Practical Guidance

How to identify if yours is affected

  1. Check the software version of the MR system.
  2. Verify if the product code matches REF: 782143.
  3. Look for the Unique Device Identifier (UDI-DI) on the device.

Where to find product info

The UDI can typically be found on the device label or in the user manual.

What timeline to expect

Expect a processing time of 4-6 weeks for any refund or replacement requests.

If the manufacturer is unresponsive

  • Contact Philips customer service directly.
  • Document all correspondence regarding the recall.
  • Consider reporting the issue to the FDA if no response is received.

How to prevent similar issues

  • Always verify the software versions during maintenance checks.
  • Stay updated on manufacturer recalls and safety notices.
  • Ensure compliance with industry safety standards when using medical devices.

Documentation advice

Keep all receipts, correspondence with Philips, and records of device identification for reference.

Product Details

The recall involves the Evolution Upgrade 3.0T, Product Code (REF): 782143, specifically MR systems with software versions R11.1 and R12.1. The unit has a Unique Device Identifier (UDI-DI) of 00884838108660. The system has been distributed across the United States and internationally.

Key Facts

  • Recall date: December 3, 2025
  • Classification: Class II
  • Quantity recalled: 1 unit
  • Affected states include AZ, CA, CO, IL, MA, ME, MI, MN, MS, NE, NY, OH, OR, PA, SC, TN, TX, VA, VT,

Safety Guide

Not sure what to do next? Our guide walks you through the process step by step.

Read: What to Do When You Find a Recalled Product

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Safety Assessment

Risk LevelHIGH
Severity Score
8/ 10
Affected Groups
GENERAL
Injury Types
OTHER

Product Classification

Product Details

Model Numbers
MR systems with SW version R11.1 and R12.1. Product Code (REF): 782143. UDI-DI: 00884838108660. Serial Numbers: 42225.
Affected States
ALL
Report Date
February 4, 2026
Recall Status
ACTIVE

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